Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 10, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are disappointed in your pillow purchase and that you are finding it too thin. Please feel free to reach out to our team directly to troubleshoot any comfort issues or to start a return within the 100-night trial. You can reach us directly at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Smells a little bit like chemicals, I’m hoping it fades with time. So far it’s been getting better each time I wash the cover. It’s pretty comfortable.
Written by a customer while visiting Tuft & Needle
Not firm enough. Not worth the price at all. A nine dollar pillow with great marketing. Now wondering if the reviews are bots.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 13, 2022
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the Original Foam Pillow is not as firm as you expected and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle