Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 5, 2020
Hi there, thanks for your review. We're sorry to hear the pillow wasn't a good fit but will make sure your comments are shared with our product team. If you need any assistance moving forward, please don't hesitate to reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
The pillow is good but not great. Good squish balanced with good loft. The problem I have is the same one I have with nearly every pillow. I’m a side sleeper and so my neck squishes down the side of the pillow and my head ends up at a bit of an angle. It would be awesome if one long side was reinforced against this.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
I've had a lot of issues with neck pain over the years. I had no idea what a really good pillow would do! No.more neck issues. Which is pretty darned awesome. Thank you!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
On the plus side, this pillow doesn't go flat. It maintains its height. It is medium soft and comfortable. I like of course that it is CertiPUR certified. On the con side, I am a side sleeper and I wish this pillow had a bit more loft. It is not the right height for a side sleeper and doesn't hold my head in alignment with my spine so that sometimes I wake up with a stiff neck. I've thought about returning it, but life is busy, and these little things slip by.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2020
Hi there. Thank you for taking time to leave a review. We're sorry to hear the pillow hasn't been a good fit for you as a side sleeper and will make sure your feedback is passed along to our product team. If you would like to move forward with a return per your 100-Night Sleep Trial, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle