Customer reviews from Tuft & Needle
Tuft & Needle - Original Foam Pillow - Standard - White
Average customer rating
4.4
(3,584 Reviews)
Rating breakdown 3,584 reviews
5 Stars
2,364
4 Stars
660
3 Stars
254
2 Stars
243
1 Star
63
80%of customers recommend this product.
(
641 out of
798)
Customer Reviews for Tuft & Needle - Original Foam Pillow - Standard - White
Customer Rating
1
To expensive for what you get no pillow covers came with it nothing
on December 15, 2020
Posted by: G richardson
from By publeo colorado
Gender:Female
Verified Purchase:Yes
Not as good as i thought it would be
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the pillow was not what you expected and will pass your comments along to our Product team for consideration. If you need assistance with anything moving forward, feel free to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Patric
from Boston, MA
Gender:Female
Verified Purchase:Yes
Amazing. This is the third T&N pillow I have purchased for my family. Our neck problems have gone away. Tried many other pillows which were not helpful for back and neck problems.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Patty K.
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
I purchased a T&N pillow several years ago. It was so much better than the two i recently purchased.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. We appreciate you taking time to leave a review. Some variation in feel is expected with all-foam products, but we will make sure your feedback is passed along to our Product and Quality Assurance teams for consideration. If you would like to troubleshoot, return, or share more details about your experience, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Quality difference
on January 9, 2021
Posted by: Al67
from CO and AZ
Gender:Male
I bout two sets of king pillows this past year. The first two were more firm than the second two. I was very happy with the first ones and very disappointed in the big difference of the second two!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for your review. While some variation in feel is expected with all-foam products, we will make sure your feedback is shared with our Product and Quality Assurance teams. If you would like to troubleshoot or return, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Steve1234
Verified Purchase:Yes
Not what I expected. I bought a T&N pillow a few years ago and it was perfect. I thought I was buying the same pillow as a replacement, but it must be designed differently now. The pillow is very "soft". I waited to write this review until a few weeks after purchase thinking it would expand, but it's like sleeping on nothing. It is very soft and provides little support. Very disappointed. Have always been very satisfied with other T&N products.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 20, 2021
Hi there. Thank you for your review. While some variation in feel is expected with all-foam products, we will make sure your feedback is shared with our Product and Quality Assurance teams. If you would like to troubleshoot or return, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: MumPoe
from CA
Gender:Female
Verified Purchase:Yes
This is not the original. I have an original King pillow from a few years ago and it is thicker, has more support and looks different. This is by far the worst pillow I have ever purchased especially for the price.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 15, 2021
Hi there. We appreciate you taking time to leave a review and are sorry to hear about your disappointment with the pillow. It looks like you reached out to our Customer Experience team for resolution, but if you need further assistance, please touch base with us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: JenniferJ
from Portland, OR
Gender:Female
Verified Purchase:Yes
Not as supportive as I would have liked. It also rolls/bunches up easily while I sleep so it creates these bizarre SUPER firm pockets and really thin spots other places
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 15, 2021
Hi there. Thank you for your review and candid feedback. We will share your comments with our Product team for consideration. Moving forward, our Customer Experience team is happy to help if you need a return or anything else. Please reach out to support@tn.com or 877-842-2586 for further assistance.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Florida/Maine
Gender:Male
Verified Purchase:Yes
I would have given 5 stars but I bought 2 and my wife thinks hers is too firm. As we have a summer home in Maine I will be taking one north with me so no need to return one. I bought a Mint mattress also after inquiring about the hybrid. The sales rep. assured me the Mint would work best for me even though I complained I didn’t like the one I had purchased last year. I told him the edge support was lacking and he suggested it was defective and I could return it as it was still under warranty. He was right... I am completely satisfied with my new Mint and will anxiously await my replacement when we head back to Maine this spring. The rep was very helpful and more importantly very truthful. This is a reputable company and a pleasure to do business with..... John Riley
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle