Customer reviews from Tuft & Needle
Tuft & Needle - Original Foam Pillow - Standard - White
Average customer rating
4.4
(3,584 Reviews)
Rating breakdown 3,584 reviews
5 Stars
2,364
4 Stars
660
3 Stars
254
2 Stars
243
1 Star
63
80%of customers recommend this product.
(
641 out of
798)
Customer Reviews for Tuft & Needle - Original Foam Pillow - Standard - White
Customer Rating
1
Changes to the T&F original foam pillow, is AWFUL.
on November 9, 2019
Posted by: Payton1
Verified Purchase:Yes
Beyond disappointed. My mom got this foam T&F pillow years ago, fell in lOVE. Rarely happens, since I'm so picky about my pillows. Finally, years later, spent the money and bought myself one. However, it is an entirely different pillow. I did speak to a rep, who explained to me that it had, in fact, changed. He encouraged me to keep it, to "break it in" that's absolutely ridiculous. Maybe if my head weighted 100 pounds. It's MUCH more firm. I even had my moms pillow to compare it to when the pillows arrived. I'm so disappointed. I haven't been able to find another foam pillow on the market, how the original one was made.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 12, 2019
Hi there, thank you for taking the time to share your experience. We’re sorry to hear about your disappoint with the pillow, and will make sure your feedback is heard by our product and quality assurance teams. Please reach out to us at support@tn.com or 877-842-2586 to discuss options for moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Charmaine B.
from NY, NY
Gender:Female
Verified Purchase:Yes
I regret purchasing these pillows. Initially, I thought they would work, but after one week, I realized that they were not thick enough to support my neck. unfortunately, I am using these pillows as extras, and still in search of more supportive pillows. I would not recommend these pillows for side sleepers.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 23, 2020
Hi there, thanks for your review. We're sorry to hear the pillow wasn't a good fit but will make sure your comments are shared with our product team. If you need any assistance moving forward, please don't hesitate to reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: restless
Gender:Female
Verified Purchase:Yes
I'm a back sleeper and this is just much too high for me. The customer service was great though!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2020
Hi there. Thanks for your review. We're sorry to hear the pillow was not a good fit, but appreciate your feedback and will share it with our product team. If you need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Alex B
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
Soft but won’t flatten out and lose shape. Exactly what I was looking for as someone who sleeps on their side and needs a pillow that will support my head while still being soft enough to sink into.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: FMJS
Gender:Female
Verified Purchase:Yes
I bought this thinking it was going to be as supportive as your regular size pillow (which I love!) but the king size is unfortunately not as good for my neck and shoulders. It’s less thick than the regular sized one and doesn’t provide quite enough support.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2020
Hi there. Thanks for taking time to leave a review about your experience. We're sorry to hear the king pillow was not supportive enough and will share this feedback with our product team. If you need help moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Tomaternator
from Michigan
Verified Purchase:Yes
The king size pillow isn’t as firm as the regular size. Additionally, the new version of the pillow isn’t as firm as the original foam pillow I had bought 3 years ago.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2020
Hi there. Thanks for taking time to leave a review. We're sorry to hear the king pillow is softer than you expected and will share this feedback with our product team. If we can help moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: MartiK
from Minneapolis, Minnesota
Gender:Female
Verified Purchase:Yes
I loved it when I first got it, but after a week it became softer and lost the support I was looking for.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 8, 2020
Hi there. Thanks for taking time to leave a review about your experience with the pillow. We're sorry to hear it has lost support and feels too soft. If you'd like to troubleshoot or need any help moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Bfirm
from NYC
Gender:Male
Verified Purchase:Yes
Perfect addition to the mattress!
Side sleepers beware - you’re gonna love it!
Side sleepers beware - you’re gonna love it!
Written by a customer while visiting Tuft & Needle