Customer reviews from Tuft & Needle
Tuft & Needle - Box Mattress Foundation - King - Gray
Average customer rating
4.6
(779 Reviews)
Rating breakdown 779 reviews
5 Stars
577
4 Stars
121
3 Stars
39
2 Stars
31
1 Star
11
89%of customers recommend this product.
(
241 out of
270)
Customer Reviews for Tuft & Needle - Box Mattress Foundation - King - Gray
Posted by: JenB
from Tampa
Gender:Female
Verified Purchase:Yes
Very happy.. easy to put together! Arrived super fast!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
You can do better.
on March 25, 2022
Posted by: Poppy H
from Bay Area, CA
Gender:Female
As other reviewers have noted, this box foundation is not a standard width, so the full size I bought floats around with an inch or two on either side of my lovely bed frame, such that it moves side to side on my full size frame. In the morning I literally have to straighten the bed because the box slides around as I get in and out. I bought the full size Mint mattress which, because it is larger than this box foundation, hangs over the sides of the box. While this is structurally insignificant, and does not effect comfort, the whole set up looks silly. If you want a tidy looking bed set up, skip the box foundation, or get it from another company. It just doesn’t fit. Also, it is very hard to put together. I don’t know if it is just the unit we were sent, but one of the end pieces wasn’t “true” or straight, and even with the center piece in, required a lot of pounding with a hammer and frustration to assemble. I have a busy life, and not a lot of time to go back and forth with companies to get things right. T&N can do better with this product and so can you, I’m sure there are better options out there. I regret this purchase, and will replace it at some point.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 30, 2022
Hi there! Thank you for taking the time to provide your candid feedback regarding the Box Foundation. We're sorry to hear that you've been disappointed with your purchase and that it is not creating the best sleep experience for you. The box foundation should fit perfectly with our metal base and is set to be the standard industry dimension. Being that yours is not fitting correctly please contact our team directly at 877-842-2586 or support@tn.com. We'd be more than happy to look into the issue for you.
Written by a customer while visiting Tuft & Needle
Posted by: JenR
Verified Purchase:Yes
Super easy to assemble and I don’t think we will ever hear a peep out of it!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
So so quality
on March 26, 2022
Posted by: NC brit
from Cary NC
Gender:Female
I unpacked the box and noted one of the side pieces was slightly bowed and thought little of it. I had a terrible time getting the holding pins out from the side pieces. Two calls to the help desk who were not helpful…..I tied pushing on the middle of the sides to straighten it out and the pins came right out. Needless to say I had the same issues getting the whole thing together. Because the side is hollow this pushing caused a slight stretch to the fabric, I’ll have to see if the handprints relax back out. I have not slept on it yet I was just preparing for the delivery next week. I hope the king size goes together a little better
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , March 30, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry that you had difficulty with the assembly of your box foundation and that our team wasn't able to provide the assistance you were needing. If you find that you are still needing help or that you have further issues, please reach out to our team again at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Easy To Assemble
on March 30, 2022
Posted by: GrumpyGinger
from Seattle
Gender:Male
Bought this to add height to my T&N mattress, and it is actually just a little smaller than the mattress, even though they are both advertised as full. For the price, and that they are both T&N products, you'd think they would match.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 31, 2022
Hi there! Thank you for taking the time to leave your feedback regarding the size of the Box Foundation. We're sorry to hear that you are not fully satisfied with this product. The industry standard for box foundation dimensions is a little bit smaller to fit most metal bases that the foundation sits in. Since these sizes are industry standard, it is hard to make or find a box foundation that will fit the exact dimensions of the mattress. However, the difference between the foundation and mattress is small enough that it will not compromise the integrity of the foam in any way. This difference also helps accommodate accessories for the box spring itself, (bed skirt, etc.).
Feel free to reach out to our team directly if you would like to return within the 100-night trial or if you have any other feedback or questions. You can reach us at 877-842-2586 or support@tn.com.
Feel free to reach out to our team directly if you would like to return within the 100-night trial or if you have any other feedback or questions. You can reach us at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Posted by: Chowwe
from Fort Myers, FL
Gender:Male
Verified Purchase:Yes
We have two months. Our first is on a wooden third party platform bed frame. Our newest is on the box foundation. The box foundation is the was to go. Completely quiet, while the wooden unit cracks and squeaks with every turn. Excellent product and easy to assemble!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ashton C.
Verified Purchase:Yes
Super easy to put together, and fit perfect! Exactly what we needed :)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ////
Gender:Female
Verified Purchase:Yes
Sturdy
Written by a customer while visiting Tuft & Needle