Customer reviews from Tuft & Needle
Tuft & Needle - Box Mattress Foundation - King - Gray
Average customer rating
4.6
(779 Reviews)
Rating breakdown 779 reviews
5 Stars
577
4 Stars
121
3 Stars
39
2 Stars
31
1 Star
11
89%of customers recommend this product.
(
241 out of
270)
Customer Reviews for Tuft & Needle - Box Mattress Foundation - King - Gray
Customer Rating
1
Mattress will overhang and slide. Not a great frame.
on April 28, 2021
Posted by: AlexE
Gender:Female
Verified Purchase:Yes
The frame was simple to put together and well made but it does not fit the T&N twin mattress. The mattress overhangs by a few inches on every side and also slides around easily. When using this for a toddler, both of these things make me want to return it...
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 30, 2021
Hi there. We're sorry to hear the box foundation isn't what you were expecting. We appreciate you taking the time to share feedback with us and will pass your comments and photos along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Mara T
Verified Purchase:Yes
Boards pop out of the lining pretty consistently
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 4, 2021
Hi there.Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that any T&N Box Foundation sold by authorized retailers comes with a 5-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Works well and gives reasonable support - but the "Mint" mattress does slide around on it some.
on May 27, 2021
Posted by: Jay J.
from Madison, WI
Verified Purchase:Yes
We purchased this to go with our "Mint" mattress as our old old full size bed with slats would not have provided enough support on its own, and we didn't really want to keep the big old box springs around. It works well enough, though the "Mint" does tend to slide around on it some.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Support your new mattress for better support
on October 25, 2021
Posted by: Bill T
from MA
Gender:Male
Verified Purchase:Yes
Easy assembly. Attractive fabric exterior. I bought it because the slats in my bed frame were so far apart it affected the quality of the mattress. Since I bought the foundation I sleep much more comfortably.
Written by a customer while visiting Tuft & Needle
Posted by: Dillon R
Gender:Male
Verified Purchase:Yes
apparently its common knowledge in the industry that foundations/box springs can come with size variations. well that doesn’t make me feel better when my mattress is 2 inches longer and 3.5 inches wider. theres nothing T&N could do for me either since this is the norm. really displeased with this size discrepancy between mattress and foundation
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 28, 2020
Hi there, thank you for your review. We’ll make sure your feedback is heard by our product and quality assurance teams. If you have any other comments or need help with a return, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Make sure to purchase the topper, you won’t regret it
on October 19, 2021
Posted by: Chrissy V
from Milford Ct
Gender:Female
Verified Purchase:Yes
Highly recommend
Written by a customer while visiting Tuft & Needle
Posted by: J Reil
from North Carolina
Gender:Male
Verified Purchase:Yes
Definitely not what I thought it was going to be. It would be better to have 2 separate boxes than to have this thing. While moving it around it feels VERY flimsy. It's innovative, kind of cool, but I don't think it's worth the price.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 28, 2020
Hi there. Thank you for your candid feedback. We will share your comments with our product and quality assurance teams for consideration. If we can help moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: L. J.
Gender:Male
Verified Purchase:Yes
Easy to set up.
Written by a customer while visiting Tuft & Needle