Customer reviews from Tuft & Needle
Tuft & Needle - Box Mattress Foundation - King - Gray
Average customer rating
4.6
(779 Reviews)
Rating breakdown 779 reviews
5 Stars
577
4 Stars
121
3 Stars
39
2 Stars
31
1 Star
11
89%of customers recommend this product.
(
241 out of
270)
Customer Reviews for Tuft & Needle - Box Mattress Foundation - King - Gray
Customer Rating
1
You can not go wrong with trying products from this company; their customer service is the BEST!
on October 1, 2019
Posted by: NET&Ncustomer
Verified Purchase:Yes
In person, the foundation seemed flimsy for the price. If there was a store near us that carried T&N, I would have looked at it/tried it, in person first. I understand now that in order to ship it, it has to be designed to come apart in the center, but the way it came apart and got connected made us concerned about durability. It is nice looking, but we didn't keep it, so I can't speak to how it performs.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Rockintx
from Texas
Gender:Female
Verified Purchase:Yes
Box foundation is nice
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: rewari
Verified Purchase:Yes
It does not stay firm.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2020
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your foundation. All T&N products come with a limited warranty, so if you believe there is a defect, please let us know. Feel free to reach out to support@tn.com or 877-842-2586 to troubleshoot or for help with a return.
Written by a customer while visiting Tuft & Needle
Posted by: Rockford
Verified Purchase:Yes
Only rated two stars because full foundation is significantly smaller than full mattress. I was told both were within specs, still looks stupid with 2” overhang. Fast shipping and easy to assemble, as usual with T&N.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 7, 2020
Hi there, thank you for taking the time to share your experience. We'll pass your feedback along to our product and quality assurance teams. If you need help with anything moving forward, please don't hesitate to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
pretty good
on July 24, 2020
Posted by: kim22206
from Arlington, VA
Gender:Female
This shipped right away and was very easy to assemble. It supports the regular T&N mattress well. I knocked off a star because the mattress slides around on the foundation so that I have to constantly adjust it. A quick google search says this is fixable with a rubber or other sticky pad but if you sell a mattress/foundation combo that slides around, you should add a fix to one of them to prevent it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Snoopy
from San Jose, California
Gender:Female
Verified Purchase:Yes
I am very pleased with my Tuft & Needle purchases...mattresses and now a foundation. The only reason I didn’t rate it with 5 stars is that the mattress tends to slide a bit otherwise this is a great product.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hhhh
Verified Purchase:Yes
Nice product.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Easy to put together, well made, and worth it
on August 10, 2020
Posted by: Shanan
Verified Purchase:Yes
Super easy to set up and definitely makes a difference. We ended up putting the mattress on the floor for the first few nights due to a shipping delay. Once we got the mattress onto the foundation, we could feel the difference in support. Well worth the extra investment. It was easy to put together, and it's very well made.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle