Customer reviews from Tuft & Needle
Tuft & Needle - Box Mattress Foundation - King - Gray
Average customer rating
4.6
(779 Reviews)
Rating breakdown 779 reviews
5 Stars
577
4 Stars
121
3 Stars
39
2 Stars
31
1 Star
11
89%of customers recommend this product.
(
241 out of
270)
Customer Reviews for Tuft & Needle - Box Mattress Foundation - King - Gray
Posted by: Robrob
Verified Purchase:Yes
Flimsy. Not what was expected
Written by a customer while visiting Tuft & Needle
Posted by: Andrea Roslaniec
from Seattle, WA
Gender:Female
Verified Purchase:Yes
I ordered this to go with our T&N Mint mattress and was disappointed the mattress is bigger than this foundation by about an inch on both sides. I also should’ve read the description more closely, for the price I didn’t expect it to be made of plastic, only using Velcro to hold the slats in place. It works but as I said, I’m not sure it was worth the price I paid.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your candid feedback and will pass it along to our Product and Quality Assurance team members. If we can help with anything moving forward, let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Deb M
from Michigan
Gender:Female
Verified Purchase:Yes
Love it but slats do not stay put if you have to move the bed around.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not sturdy
on March 12, 2021
Posted by: Ash19
from San Antonio, TX
Bought the full size foundation and mattress. The slats are held on by velcro which doesn't stick very well and means that they slide around a bit - and then so does the mattress. If you're not careful, it's very easy for the sheet on the mattress to get caught under the slats, which also isn't ideal. I bought this along with the T&N mattress for the sake of convenience, but it was not worth it and I recommend shopping elsewhere for a foundation.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 12, 2021
Hi there! We appreciate you taking the time to submit your review. We're sorry to hear the box foundation did not work out with your setup and will make sure your comments are shared with our product team. If you have any questions, comments or concerns moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Broke in my hands
on July 30, 2021
Posted by: Zantera
from Georgia
The plastic hinge sheered off the screw holding it to the bed.the screws are the strongest thing about the whole thing
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 30, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N box foundations sold through authorized retailers come with a 5-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: HappyCustomer8
from Scottsdale, AZ
Gender:Female
Verified Purchase:Yes
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Elaine Hewatt
Verified Purchase:Yes
Worked great. Easy assembly.
Written by a customer while visiting Tuft & Needle
Posted by: Laura R.
from Olympia, WA
Gender:Female
Verified Purchase:Yes
A standard queen is 60” across. This foundation is 59”. The mattress hangs over the edge a little and the foundation also doesn’t fit snug in the metal frame so it slides around a bit.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 19, 2022
Hi there! We are so sorry to hear the Box Foundation was not what you were expecting. The foundation was made to be a bit smaller than the mattress as a stylistic choice but we understand if it is not a good fit for you. If you are within your 100-Night Sleep Trial feel free to reach out at 877-842-2586 or support@tuftandneedle.com and we can guide you towards a return!
Written by a customer while visiting Tuft & Needle