Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Average customer rating
4.1
(489 Reviews)
Rating breakdown 489 reviews
5 Stars
299
4 Stars
55
3 Stars
62
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Customer Rating
1
Pillow Is Not Washable
on January 17, 2023
Posted by: Nancy49
from Wauwatosa, WI
Gender:Female
I bought a down alternative pillow set that arrived about a week ago. Something spilled on one of the pillows requiring me to try to wash it. I balanced it in the washer with another pillow and towles between the pillows. The Tuft & Needle pillow became so waterlogged that it stopped my machine during the spin cycle. It weighed maybe 25-30 pounds. It was too much for my machine, so I had my son come over to give at a try in his washer. The water didn't come out in his spin cycle, either. He had to push the water out manually. It was very difficult to get any of it to come out, but he worked on it and then tried drying it. It took multiple cycles to get any water to evapoarate out of it. He's been drying it periodically for three days and it's still damp. Now I have it and I'm trying to dry it. It's a decent pillow, but not worth the trouble.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 21, 2023
Hi Nancy, thank you for sharing your experience with us, we're sorry for any inconvenience or frustration this may have caused. You had the right idea in washing the pillows but we do not recommend washing them alongside other dense and heavy objects such as towels or other pillows. This can cause it to be waterlogged and difficult to dry. Moving forward wash in cold water with mild detergent, and tumble dry on the lowest heat. For maximum loft, dry with dryer balls or clean tennis balls. If desired, the pillow can be professionally dry-cleaned as well. Of course, if you are within your 100-Night Sleep Trial and wish to just return your pillow, feel free to reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. Thank you again for your insight, and let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Elll
Verified Purchase:Yes
User says they are keeping shape well and very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: FMCL
Verified Purchase:Yes
Matched the description and is a great pillow!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Very Comfortable and Affordable for the Quality
on December 11, 2022
Posted by: Very Happy -- On-Line!
Verified Purchase:Yes
A very comfortable and durable pillow. I bought 2 a year ago and just bought 4 more.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Best Bedding for the Buck! Grandma knows Best!
on November 19, 2022
Posted by: Granny Hospitality
from Green Mountain NC
Gender:Female
Verified Purchase:Yes
Best bedding for the price I have EVER found! Mattresses are loved by every back from every demographic. Down alternative pillows are bot an alternative... they are an improvement. Just as perfectly formed and supportive without the inevitable feather pokes.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Britt E
from Tulsa, Ok
Gender:Female
Verified Purchase:Yes
Over priced. Advertised as a side sleeper pillow. I’ve had neck pain and headaches since using this pillow.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 21, 2022
Hi there! Thank you for taking the time to share your insight and feedback with us. We are so sorry that our Down-Alternative Pillows weren't a good fit for you and caused discomfort as you slept. We certainly don't want you to feel stuck with something you don't love and thank you for giving our pillows a try. If you're still within your 100-Night Sleep Trial please reach out to us at 877-842-2586 or support@tn.com and we'd be happy to help with a return!
Written by a customer while visiting Tuft & Needle
Posted by: Light sleepers
from NJ
Gender:Female
Verified Purchase:Yes
I like these pillows! I think the price was great compared to other down/alternative pillows I’ve looked at online, and they’re quite fluffy and comfortable! For me 1 pillow is very supportive, my partner uses 2 to sleep comfortably.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Robin Mc
Verified Purchase:Yes
These pillows are high quality and very comfortable for side and back sleeping.
Written by a customer while visiting Tuft & Needle