The cover of the pillow is stiff and loud when you move your head or the pillow.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 11, 2025
Hi Amy Glasgow, thank you for reaching out and sharing your feedback. We're sorry to hear that your new T&N Down Alternative Pillow is a bit stuff and noisy. We appreciate your insight, and we don't want you to feel stuck with something you don't love. Please reach out to our Customer Service team using support@tuftandneedle.com. Our team is happy to guide you from there!
These pillows are the perfect combination of firm and soft. I purchased these in standard size 5 years ago for my guest room, and every time I use on, I wish I had the one for myself, so I bought king sized for my husband and I at Christmas.