I haven't had these pillows long enough to be sure they won't go flat or lumpy sooner than I would like, but so far, so good. As far as firmness/softness, shape, et cetera, they're perfect for me.
It's a very average pillow for the price. Any local retailer is going to have similar quality at lower cost. There is nothing remarkable about it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 29, 2023
Hi Glenver! Thank you for sharing your experience with our Down Alternative Pillow Set, we're sorry if it wasn't everything you had hoped for. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if it's not a good fit, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Way too crackly and a bit too firm for me but it is what it is. Thses would be so much better with a cotton fabric cover on them
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 3, 2023
Hi Joan! Thank you for your feedback, we're sorry to hear your Down Alternative Pillow Set was a touch too firm for comfort. We strive to provide comfort & quality with our products and your insight is instrumental to improving our products. Thanks again for sharing your experience, let us know if we can assist moving forward!