Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Average customer rating
4.1
(481 Reviews)
Rating breakdown 481 reviews
5 Stars
293
4 Stars
55
3 Stars
60
2 Stars
45
1 Star
28
77%of customers recommend this product.
(
258 out of
333)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Customer Rating
2
Had for 1.5 years, would not recommend
on January 27, 2024
Posted by: KC0224
from Longmont, CO
Gender:Female
Likes these at first, but not that I’ve had them about 18 months they’re not comfortable at all. My neck and shoulder ache. These have not held up well.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi there. Thank you for reaching out and sharing your experience regarding your Down-Alternative Pillows, we're sorry to hear they are losing support. Our pillows are backed by a 2-year limited warranty so you can sleep your best for years to come. We encourage you to reach out to our team at 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, we look forward to hearing from you!
Written by a customer while visiting Tuft & Needle
Posted by: CjC2
from Northern mi
Gender:Female
Verified Purchase:Yes
If you have history of neck problems has much as I like the pillow may cause you pain
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi CjC2. Thank you for reaching out and sharing your experience regarding your Down-Alternative Pillows, we're sorry to hear they caused you discomfort. Our pillows are backed by a 2-year limited warranty and a 100-Night Sleep Trial so you don't have to feel stuck with something you don't love. We encourage you to reach out to our team at 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, we look forward to hearing from you!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Everything is good until washing
on April 2, 2024
Posted by: Okay24
from Colorado
This product’s care instructions are misleading. The washing and drying is not as simple as it states(king size). The polyester down filling collects water during washing and often throws my washer off during spin cycle therefore it doesn’t spin leave pillow soaked. Then when drying it takes more “than a few cycles” as care instructions imply. I often have to dry my pillows for 3 days to get them to return to what I purchased. Care instructions directly on pillow say dry on lowest setting. But you do have to be careful if you try to increase the heat. Care instructions do say “or dry clean”. They should advise to wash and dry in a laundromat where they have large enough washers and dryers to accommodate the kings size pillows.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lizster
from FL
Gender:Female
Verified Purchase:Yes
These pillows were so uncomfortable. They’re full and don’t give. Maybe it’s due to the type of fill? Uncertain but I’ve added them to my pile I’ll never use.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: BBailey
Verified Purchase:Yes
It's a little tooooo soft for me and does not keep it's shape. Not like the pillows my grandmother had back in the 50's.
Written by a customer while visiting Tuft & Needle
Posted by: kman
from Chicago
Verified Purchase:Yes
i am not a big fan of the pillow its to high of the bedand hurt my neck sleeping on it.
Written by a customer while visiting Tuft & Needle
Posted by: MHannigan
from Chicago
Gender:Male
Verified Purchase:Yes
Not as ‘down’ like that I expected it to be.
Written by a customer while visiting Tuft & Needle
Posted by: pegverb
Gender:Female
Verified Purchase:Yes
I loved it in the beginning, now I'm thinking it's too flat. Still trying to decide.
Written by a customer while visiting Tuft & Needle