Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Average customer rating
4.1
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
297
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Posted by: NJShopper
from Northern New Jersey
Gender:Female
Verified Purchase:Yes
These pillows are okay. My biggest issue is the material covering the pillows makes a lot of noise when I rollover. I would return them but since we used them I can't find a charity to accept them for donation. I'll put them on the guest bed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 26, 2023
Hi there! Thank you for your insight, we're sorry to hear our Down Alternative Pillow Set was not what you had hoped for. We hope your guests enjoy them, but keep in mind we may have some alternative donating solutions to share. Feel free to reach back out to our team, we're happy to offer guidance. Thank you for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Mariann Shannon
from Connecticut
Gender:Female
Verified Purchase:Yes
Pillows are too soft and I woke every morning with neck pain.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 7, 2023
Hi Mariann! Thank you for your candid feedback, we're sorry to hear our Down Alternative Pillows weren't a good fit and cause you discomfort. Your feedback is valuable in helping us to improve our products. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Renee O
from Cleveland, OH
Gender:Female
Verified Purchase:Yes
Very good quality pillow but unfortunately, it was too soft for me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
The pillow began to become unsewed at the end seam two years after purchase.
on August 20, 2023
Posted by: TeddyL
Gender:Female
I bought this 2 years ago and the end seam is becoming unsewed. Poor quality. I have never had this happen with a pillow before, especially an expensive pillow like this, and of course it is outside of the warranty.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 29, 2023
Hi Teddy! Thank you for reaching out, we're so sorry to hear about your experience with your T&N Foam Pillow. For reference, we back our Foam Pillows with a 3-year limited warranty, and we're happy to take a look at what you're experiencing. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Let us know if you have any questions moving forward, we've got your back!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not firm enough for side and back sleeper
on September 5, 2023
Posted by: Nathan27
from Indianapolis, IN
Gender:Male
Purchased direct online recently. Not firm enough and am in the process of returning. Too many stiff neck issues.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 18, 2023
Hi Nathan! We're sorry to hear your T&N Down-Alternative Pillows haven't been providing support. We strive to provide quality sleep for years to come and are glad that you are taking advantage of the 100-Night Sleep Trial. If you have any questions as you go through the return process please feel free to reach out to 877-842-2586 or support@tuftandneedle.com, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Trish1
from FL
Verified Purchase:Yes
2 years ago I purchased two pillows from you same type only at that time you sold a thicker one and a thinner one. I could not believe they lasted 2 years I've never had pillows that lasted over 6 months for me. I love them but the thinner one actually went kind of flat and hard so I went to order another one and all I could get was a two pack. They are awful I have done everything I could to make them fluff up they are hard as a rock. They feel fluffy to the touch but the minute you lay down on them it's like laying on a rock. Do not buy these.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Need to sleep
Verified Purchase:Yes
I was hoping the pillows would help improve my sleep but they haven’t helped with that. They make a noise almost like plastic crinkling when touched.
Written by a customer while visiting Tuft & Needle
Posted by: KLKL
Verified Purchase:Yes
They were wonderful for the first week. Now that I've had them a while they're kind of flattening out which is somewhat expected, but even with me fluffing them every morning they've just lost the support. One pillow is thicker than the other and I feel like I'm constantly swapping all night. All in all they're okay, definitely not the worst pillows, but also didn't live up to the hype for me.
Written by a customer while visiting Tuft & Needle