Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Average customer rating
4.1
(481 Reviews)
Rating breakdown 481 reviews
5 Stars
293
4 Stars
55
3 Stars
60
2 Stars
45
1 Star
28
77%of customers recommend this product.
(
258 out of
333)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Posted by: Curlytop
Verified Purchase:Yes
The pillow is well made and was a definite improvement from my previous pillow. I am a back sleeper and around a month into using it I felt like I was no longer getting the support for my neck and head that I need. But that may well be because I pretty much sleep in the pillow in the same spot each night and maybe the pressure was affecting the filling. If I flipped it during the night I was able to get better support for awhile. I suspect the problem is me and my anatomy and not the pillow. The pillows came in a two pack and I got the second one out yesterday which is brand new and slept on it last night. Much better support. From my research I think I need to try a foam pillow and see if that holds up better for me than down alternative filling. I do think the quality is good but just not what I need.
Written by a customer while visiting Tuft & Needle
Posted by: ginabergen
from West Milford NJ
Gender:Female
Verified Purchase:Yes
It's okay. I was hoping it would offer more support. I have to constantly fluff it up every night. It bunches in certain places making it uncomfortable at times to sleep. I was expecting more especially due to the high cost of the pillows.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 25, 2022
Hi there! We are so sorry to hear our Down Alternative Pillows were not a good fit for you. If it's not quite supportive enough we are happy to assist with a return per your 100-Night Sleep Trial. Please reach out to us at 877-842-2586 and we'd be happy to assist!
Written by a customer while visiting Tuft & Needle
Posted by: Dano
from Portland Oregon
Gender:Male
Verified Purchase:Yes
It is not as thick as I would have peferred
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , October 24, 2022
Hi there! We are so sorry to hear our Down Alternative Pillows were not a good fit for you. If it is feeling a little lackluster we are happy to take a look at them from a warranty standpoint or help you with a return per your 100-Night Sleep Trial. Please reach out to us at 877-842-2586 and we'd be happy to assist!
Written by a customer while visiting Tuft & Needle
Posted by: Peter W
from Wisconsin
Gender:Male
Verified Purchase:Yes
This was the second set of pillows we got as the first ones were perfect for me and my partner (one combo back-side sleeper, one side sleeper) as we could both be comfortable with lots of support. It seemed like a no brainer to get these pillows again after ours became well used. The new pillows were not what we remembered from our first set though. They did not seem well packed like our first set and did not provide great support. Still a better pillow than you can get cheap at any department store, but it seemed like the quality control isn't there and you aren't guaranteed a great pillow.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 2, 2022
Hi there! Thank you so much for your insight and experience. We have high expectations when it comes to quality and we don't want you to feel stuck with something you don't love, you can always reach out to us at 877-842-2586 or support@tn.com within your 100-Night Sleep Trial and we'd be happy to assist with a return or look at it from a warranty perspective! Feel free to reach out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Rob A H
Verified Purchase:Yes
Good quality and very comfy!!!
Written by a customer while visiting Tuft & Needle
Posted by: Karen Rob
from Syracuse, NY
Gender:Female
Verified Purchase:Yes
The pillow needs more fill. There is no where near enough
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 15, 2022
Hi there! Thank you for taking the time to leave a review and for your honest feedback. We are so sorry that our Down-Alternative Pillows were not a good fit for you and we don't want you to feel stuck with something you don't love. If you're still within your 100-Night Sleep Trial please reach out to us at 877-842-2586 or support@tn.com and we'd be happy to help with a return!
Written by a customer while visiting Tuft & Needle
Posted by: Tee Marie
Verified Purchase:Yes
Disappointed. Not comfortable for me. I toss and turn and my neck hurts. Sorry but I had high hopes after I saw Prevention Magazine mentioned your brand.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 15, 2022
Hi there! Thank you for taking the time to share your experience and feedback with us. We are so sorry that our Down-Alternative Pillows weren't a good fit for you and caused you discomfort as you slept. We certainly don't want you to feel stuck with something you don't love and thank you for giving our pillows a try. If you're still within your 100-Night Sleep Trial please reach out to us at 877-842-2586 or support@tn.com and we'd be happy to help with a return!
Written by a customer while visiting Tuft & Needle
Posted by: Robin Mc
Verified Purchase:Yes
These pillows are high quality and very comfortable for side and back sleeping.
Written by a customer while visiting Tuft & Needle