Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Average customer rating
4.1
(489 Reviews)
Rating breakdown 489 reviews
5 Stars
299
4 Stars
55
3 Stars
62
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Posted by: KathrynD
from Hudson, MA
Gender:Female
Verified Purchase:Yes
These are very fluffy -- maybe too fluffy. My head lays at a bit of an elevated angle because the pillow is so thick in the middle. It would be better if it were thicker at the edges so that your head could lay flat on it. But its still comfortable, I think I just need to get used to it after sleeping on very flat pillows for a long time
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
The best pillow
on February 16, 2021
Posted by: AliciaO
from Gardiner , New York
Gender:Female
I’ve been shopping for the perfect pillow for years and have wasted a lot of money. The Tuft and Needle Down Alternative is perfect. It retains its shape, offers hotel-like comfort, and is the right price. I love that they come in a pack of two-
This is very thoughtful of the company
This is very thoughtful of the company
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Searching....
Verified Purchase:Yes
I felt the pillows flattened out way too fast. Now I'm back to where I started.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 11, 2021
Hi there. We appreciate you taking the time to share your feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Taylor S
from Chicago, IL
Gender:Female
Verified Purchase:Yes
Purchased for my dad for Christmas and he is super happy! Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Suzz
Gender:Female
Verified Purchase:Yes
Too soft, not enough support for this side-sleeper. Had to request a refund.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 11, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the pillow has not been supportive enough for you and will pass your comments along to our Product and Quality team. If we can help with anything moving forward, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Satisfies Buyer
Verified Purchase:Yes
This pillow holds its shape pretty well. Even after washing, it maintains its look and feel without developing lumps or other irregularities. The pillow achieves a good mix of soft and firm. It forms gently to my head without completely collapsing to provide the neck support I need. I noticed it had a slight odor (pleasant) when I took it out of the box that dissipated after a day or so. It’s pricey, but a good buy. I would recommend this pillow.
Written by a customer while visiting Tuft & Needle
Posted by: Eborg
from Bangor, Pa
Gender:Female
Verified Purchase:Yes
Does not stay firm for long. I have more issues with my neck now with this pillow cause it is not firm enough to support.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the pillow has not been supportive enough for you and will pass your comments along to our Product and Quality team. If we can help with anything moving forward, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Sarah2021
Verified Purchase:Yes
Very limited support and the down flattens quickly.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 20, 2021
Hi there. We appreciate you taking time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle