Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 3, 2021
Hi there. Thank you for taking the time to leave a review and share your experience with our team and others who may be considering a purchase with us. We'll be sure to pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.