I'm accustomed to memory foam/gel pillows. They tend to "give" but stay firm enough to feel supported. These pillows are a bit softer than I thought they would be (judging from the photos on the site). I was able to get used to the way they form around my head and I've found that if I "scoot" the pillow a little lower, I get a little boost of support with my shoulders also on the pillow.
You can’t move on the pillows without hearing it constantly. They seem cheaply made and I ended up returning them. Returns went simple enough.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, February 2, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the Down Alternative Pillows were not a good fit. We will pass along your thoughts to our quality team. Feel free to reach back out to our team directly at 877-842-2586 or support@tn.com with any other questions or feedback.