Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Average customer rating
4.1
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
298
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Posted by: JCard
Gender:Male
Verified Purchase:Yes
Good but MyPillows are better
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 21, 2020
Hi there - thanks for your purchase and sharing your thoughts. If you're not 100% satisfied with your pillows, feel free to email support@tn.com and we can always assist with a return
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Maine
Gender:Female
Verified Purchase:Yes
Too soft, does not offer any support.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from San Francisco
Gender:Female
Verified Purchase:Yes
Pillows are soft and fluffy and made in the USA! Bought 6 everyone liked them so much.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Eborg
from Bangor, Pa
Gender:Female
Verified Purchase:Yes
Does not stay firm for long. I have more issues with my neck now with this pillow cause it is not firm enough to support.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the pillow has not been supportive enough for you and will pass your comments along to our Product and Quality team. If we can help with anything moving forward, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: BrigKHow
from Omaha
Gender:Female
Verified Purchase:Yes
These are OK. They are very full and because of that neither my husband or I could actually use them under our heads when we were sleeping, without neck pain the next morning. I put them in our shams that we take off at night and use them only to prop me up when I’m reading etc. They seem to hold their shape really well and serve that purpose
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Json
from ND
Gender:Female
Verified Purchase:Yes
Do not hold form
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 10, 2021
Hi there, thank you for taking the time to share your thoughts about our pillows. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Cristina M
from Pittsburgh, PA
Gender:Female
Verified Purchase:Yes
Love this pillow! I am a side sleeper and had trouble finding a pillow that didnt go flat after several weeks. This pillow can still be molded to support my neck and goes back to fluffy when I am not using. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brad B
from Miami
Gender:Male
Verified Purchase:Yes
Unfortunately they aren’t nearly as good as advertised. They are now pillows for the guest room.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 22, 2022
Hi there! We are so sorry to hear our Pillows weren't a good fit for you, but we hope your guests enjoy them. Keep in mind you can also return them per your 100-Night Sleep Trial, reach out to us at 877-842-2586 or support@tuftandneedle.com and we'd be happy to guide you through!
Written by a customer while visiting Tuft & Needle