Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Average customer rating
4.1
(481 Reviews)
Rating breakdown 481 reviews
5 Stars
293
4 Stars
55
3 Stars
60
2 Stars
45
1 Star
28
77%of customers recommend this product.
(
258 out of
333)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - Standard - White
Posted by: Morro Bay Gal
from Morro Bat, California
Gender:Female
Verified Purchase:Yes
Well made pillows. Reasonably priced. Arrived quickly. Unfortunately, not firm enough for our needs.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: carc
Verified Purchase:Yes
I like them, they are a little crinkly but I don't mind at all. I find them really supportive for side and back sleeping.
Written by a customer while visiting Tuft & Needle
Posted by: sdgardennymph
from South Dakota
Gender:Female
Verified Purchase:Yes
I finally found a pillow that is soft but supportive, fits all my sleeping positions, is lightweight, and keeps its shape! Made very well. This pillow will be around for a long time!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mikey 1950
Verified Purchase:Yes
When you lay on the pillow, even after fluffing, it goes flat where your head is. Could have got the same result with a twenty dollar pillow. Wife says same thing.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 8, 2022
Hey there, thanks for sharing candid feedback about your experience. We're sorry to hear the pillows were not as comfortable as you had hoped. We will pass your comments along to our Product Team. If you would like to move forward with a return within the 100-night trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586 and we'd be more than happy to help.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Falls a little flat, but good quality product.
on March 12, 2022
Posted by: JasonkF
from Los Angeles
Gender:Male
Verified Purchase:Yes
Nice product, but does seem to go flat quick. I need to use two of them.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 14, 2022
Hi there! Thank you for reaching out regarding the Down Alternative Pillows. We're sorry to hear that they are not providing the support you had hoped for. If you would like to return or exchange them for a different pillow, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help.
Written by a customer while visiting Tuft & Needle
Posted by: VanessaR
from Arizona
Gender:Female
Verified Purchase:Yes
These pillows are fluffy and snuggly but are just not comfortable for this side sleeper. There is no neck support with the down alternative, but we have been using them when laying on the couch.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , March 15, 2022
Hi there! Thank you for taking the time to provide your feedback regarding the Down Alternative Pillows. We're sorry they are not providing the support you are needing for side sleeping. We will definitely pass this along to the team. If you are still within the 100-night trial and would like to return them or exchange them for a different pillow type, feel free to reach out directly at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle
Posted by: Jenn F
Gender:Female
Verified Purchase:Yes
We went through several pillows to find just the right ones. These are soft, but not too soft and provide the comfort and support we were looking for!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MattL
Verified Purchase:Yes
Way too soft for me. No support. My neck is stiff the next morning after using them.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 23, 2022
Hi there! Thank you for taking the time to provide your feedback regarding the Down Alternative Pillows. We're sorry to hear that you are finding them too soft and that you haven't been getting a great night's sleep. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com to initiate a return or start an exchange within the 100-night trial and we'd be more than happy to help!
Written by a customer while visiting Tuft & Needle