Customer reviews from napoleon.com
Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Average customer rating
4.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
41
4 Stars
12
3 Stars
5
2 Stars
1
1 Star
7
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Customer Rating
1
Incredibly poor manual
on March 27, 2022
Posted by: Nope
from Calgary
No clear connection instructions. Supposedly there is a hose to connect to 20# propane tank. Does the hose need a regulatoror not. What is the napoleon part. None searchabke on the website. Extremely frustrating. So much for the sunday bbq. thanks so much. Cant even rate the grill as i cant use it
Response from napoleon.comBy The Napoleon Team, CS, April 12, 2022
Thank you for taking the time to reach out. We are sorry to hear you experienced some issues with the instructions. If you could please email webcare@napoleon.com with your serial number, we can look into this further for you, and if there is a part that is missing, we can most certainly send you a replacement.
Written by a customer while visiting napoleon.com
Posted by: Cam70
from Brandon MB
Gender:Male
Verified Purchase:Yes
Love the idea of not having barbecue on the picnic table. Good heat is awesome . The only thing that upset me is the paint on the lid is coming off.
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 5, 2018
Thank you for your feedback! Please submit an online warranty form for the lid on your TQ285X using the following link: https://www.napoleongrills.com/Support/warranty-claim
Written by a customer while visiting napoleon.com
Customer Rating
3
Useful Portable BBQ
on November 7, 2020
Posted by: Osh00
from Toronto
Gender:Male
I’ve had this for a few years and it still runs very well.
Only three issues that consistently occur:
Only three issues that consistently occur:
1. When roll as golf cart the bottom handle drops very easy and gets scratched. Happens all the time even if tightened.
2. The burners are very close the grates and get clogged quickly cause the flame to go out.
3. Wind blows out the flame often.
However the portability is very convenient.
Response from napoleon.comBy Team Napoleon, Customer Solutions, November 10, 2020
Thank you for your wonderful feedback! We are happy to hear that you are enjoying the portability of your TQ285X. Please do not hesitate to contact our Customer Solutions Department regarding any questions or concerns you may have. we can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com. Our associated would be pleased to assist you further.
Written by a customer while visiting napoleon.com
Customer Rating
1
smashed plastic handle
on July 13, 2022
Posted by: jake
from toronto
Gender:Male
Arrived with the handles for the grill lid locking mechanism smashed in 6 places so I will need to replace it. For the price they ask doesn't seem worth it. Convenient design for the most part. wheel caps should screw on not need to be hammered on. Its just an unnecessary hassle.
Response from napoleon.comBy The Napoleon Team, CS, March 6, 2023
Thank you for reaching out and taking the time to provide us with your feedback on the TQ285X. We are sorry to hear the handle arrived broken. Based on your email address we were unable to locate a case in our system. If you have not yet resolved this concern, please reach out to our support team at webcare@napoleon.com or via phone at 1-866-820-8686. We would like the opportunity to look into this further. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Lisa17
from Surrey, bc
Gender:Female
Verified Purchase:Yes
I bought this last August and have been thoroughly enjoying it! I use it as my bbq at home, and fold it to take camping. It's light weight but can grill many burgers or pieces of chicken. I highly recommend!
I would recommend this to a friend!
Written by a customer while visiting napoleon.com
Posted by: Erndog
from Aberdeen SD
Gender:Male
Verified Purchase:Yes
We bought this gas grill from a local appliance dealer off of his recommendations. Wow! What a grill. It is exactly what we wanted! What we like about it is the size of the grilling area just right size for us. It folds down in the storage position for when we travel. But the best part is that it grills chicken and burgers and just about everything else very well. We put Mesquite wood on the grills and we achieve the desire flavor
I would recommend this to a friend!
Written by a customer while visiting napoleon.com
Posted by: brucem1966
from lumby, bc, canada
Gender:Male
Verified Purchase:Yes
bought this grill for the back deck and to take camping. been very happy withit especially the flat grill. the only problem i have had is the drip tray developed two small holes
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 14, 2018
Thank you so much for your feedback! We are glad to hear you are enjoying your TQ285X. Please use the following link to submit a warranty form for your drip tray: https://www.napoleongrills.com/Support/warranty-claim
Written by a customer while visiting napoleon.com
Customer Rating
4
Portable Grill for RV
on August 17, 2020
Posted by: john55
from Winnipeg MB
Gender:Male
We bought the TravelQ for our RV Travel Trailer. Two seasons now it’s been great. But just this week the Jet Fire ignition shoots a flame but does not ignite the gas burners. The burners seem to be disconnected. I am sure it is an easy fix but I can’t figure out how to do this.
Written by a customer while visiting napoleon.com