Customer reviews from napoleon.com
Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Average customer rating
4.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
27
4 Stars
7
3 Stars
3
2 Stars
1
1 Star
5
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Posted by: Tim E.
from Ajax, Ontario
Gender:Male
Verified Purchase:Yes
I have had a few portable BBQ's, this by far is the best I've ever owned or tried. The results are incredible. The cast iron grill gives amazing results. The sear i was able to obtain on my steak and veggies and perfectly cooked!, The griddle is awesome! i have used a griddle on a BBQ, I own one that you place on top of the grill, in this setup where you replaced one side of the grill with the griddle, it intensifies the heat and it just cooks everything better! The scissor cart makes this a delight to bring out to your vehicle to load and when you get to your destination, it is easily transported to your picnic or camping spot! If you were thinking about this grill, don't wait any longer!
Written by a customer while visiting napoleon.com
Customer Rating
1
Absolute trash
on July 1, 2023
Posted by: Frustratedcustomer
from Amherst NS
Absolutely THE worst BBQ I ever owned. After listening to the reviews and people telling me how great of a grill this is, I decided to spend the money. This evening it took 45 mins with the bbq on high to even reach 200
Even with the slightest of a breeze it would blow out constantly needing to be relit after 1hour and 45 mins of trying to grill hamburger patties I gave up.
Absolute trash. WOULD NOT RECOMMEND!
Even with the slightest of a breeze it would blow out constantly needing to be relit after 1hour and 45 mins of trying to grill hamburger patties I gave up.
Absolute trash. WOULD NOT RECOMMEND!
Response from napoleon.comBy The Napoleon Team, CS, July 4, 2023
Hi Amanda, Thank you for reaching out and sharing your experience with us. We are sorry to hear it has been a negative one thus far. Based on your description, it sounds like the regulator may have flipped into low flow, this is a safety feature. A regulator reset my be necessary. We have gone ahead and created a case for you in our system. Case number 1755517. One of our agents from our customer support team will reach out to you via email to troubleshoot this concern. Rest assured, it is something that can be rectified and you will be able to cook those burgers in way less time! Thank you.
Written by a customer while visiting napoleon.com
Customer Rating
1
Bad regulator
on September 6, 2023
Posted by: Bobisyouruncle
from Sherbrooke, QC
I bought this bbq 3 years ago. It worked fine for 2 years then it did not heat. I brought it to the local service point in Sherbrooke. First, they said they clean it but still did not work. Now, it has been more than a month to get a regulator!
This is the first time I hear about "regulators" and the last time I buy a supposedly good bbq.
This is the first time I hear about "regulators" and the last time I buy a supposedly good bbq.
Response from napoleon.comBy The Napoleon Team, CS, September 12, 2023
Thank you for reaching out and providing us with your feedback on the TQ285X-RD-1. We are sorry to hear you are experiencing issues with your regulator. The regulator sometimes needs to be reset, as it can flip into low flow mode for safety reasons. Please connect with our support team and they can troubleshoot this with you to find a resolution. They can be reached at 1-866-820-8686 or via email at grills@napoleon.com. Please ensure you have your model and serial number on hand when you connect with the team. Thank you!
Written by a customer while visiting napoleon.com
Customer Rating
5
Perfect Size
on June 16, 2020
Posted by: Jeff M
from Orillia, ON
Gender:Male
I bought the Travel Q 285X about a month ago and have pretty much used it every day. Been using Napoleon for years and wasn’t sure about how the smaller size would be but perfect size for my small townhouse backyard and folds away and stores easily. Also has plenty of surface space to cook for a few people. Have taken to the beach and camping already. The wheels make it so easy for travel.
Written by a customer while visiting napoleon.com
Customer Rating
5
Love this BBQ
on June 22, 2020
Posted by: BBQ Man
from Ontario, Canada
Gender:Male
Our condo finally allowed residents to use BBQ's, but with propane tank size restrictions. We bought this BBQ for 2 reasons. Dual burners and a griddle. We were surprised that the 285X was so efficient. That really helps when using only a 5 lb propane tank. Our colour choice, red, makes our neighbours envious. It easily folds up for storage.
Written by a customer while visiting napoleon.com
Posted by: PJDOIT
from Lower Mainland B.C. Canada
Gender:Male
Verified Purchase:Yes
we love it! great for dogs N' burgers, chicken wings, even did a whole chicken! easy to light, easy to fold!
Written by a customer while visiting napoleon.com
Posted by: PaPa 1
from North Texas
Verified Purchase:Yes
This grill gives you a large cooking surface in a compact package. Dual burners allow indirect cooking and the whole unit folds down for easy transport. Quality product!
Written by a customer while visiting napoleon.com
Customer Rating
5
A CAMPING MUST!
on July 27, 2022
Posted by: BBQ Babe!
from Oro-Medonte
Gender:Female
Great for on the go Grilling. The unit is light, easy to setup and reliable.
Written by a customer while visiting napoleon.com