Customer reviews from napoleon.com
Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Average customer rating
4.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
41
4 Stars
12
3 Stars
5
2 Stars
1
1 Star
7
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Posted by: JCBB
Verified Purchase:Yes
Works great, high heat, reliable, relatively easy to clean, two burners and a griddle opens up a lot of options. Very great value for the price. The stand is the reason for 4 stars; I am very mechanically inclined and I find it to be very awkward and a good way to bruise your fingers and toes. For someone less able bodied or not as mechanically inclined, I wouldn't let them fold up the barbeque on their own. Dangerous to have around children if they like playing with things like this. When you pull the latch, you MUST have your foot securely on the brace, otherwise the barbeque collapses and folds under its own weight. If your fingers are anywhere in the folding mechanism, you can easily get injured and drop the BBQ on your feet.
Written by a customer while visiting napoleon.com
Posted by: DLJ!
from Fredericton New Brunswick
Verified Purchase:Yes
Great BBQ… Problem with setting up as handle ends we’re on wrong from factory and it took me a long time to figure out the problem. Once I got the right ends on the handles—- all 4— everything went smoothly. Have had Napoleon for years and wanted a new one… A great BBQ for those considering which to buy….
Written by a customer while visiting napoleon.com
Posted by: D & S
Verified Purchase:Yes
Loved the portability however it took 1 hour to heat to 220 degrees, we were unable to cook on it
Response from napoleon.comBy Sara team NAPOLEON, Customer Experience, July 22, 2024
Hi D & S. Thank you for the review of your Napoleon TravelQ 285X. We are sorry to hear that you are disappointed in the performance of your grill. Please do not hesitate to contact our Customer Experience Department and one of our associates will be happy to review the heat concern you are experiencing. We can be reached by calling 1-866-820-8686 or via the following support link: https://www.napoleon.com/en/ca/barbecues/support/warranties/replacement-parts. We appreciate your feedback it helps us get better!
Written by a customer while visiting napoleon.com
Customer Rating
3
Control knobs are an issue
on April 23, 2025
Posted by: Ed1965
Love the bbq but the control knows are weak .. broke 1 in the first month and no I wasn't aggressive when turning it on.
Response from napoleon.comBy Liane Team Napoleon, April 29, 2025
Hi! Thank you for your review. We’re sorry to hear that the portable grill didn't meet your expectations. Your feedback is invaluable and helps us improve our products. We apologize for the issues you experienced with the broken control knobs, as this is not in line with our quality standards. Please submit a warranty claim to our Customer Support team, and we would be more than happy to resolve this for you. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Tee Cee
Verified Purchase:Yes
Good little, grill. Difficult to find accessories at local outlets. Grease drip trays not available, grill cover not available locally. Retail outlets for this grill need to keep above mentioned accessories on hand.
Written by a customer while visiting napoleon.com
Posted by: Plowhammer
from Brandon Manitoba canada
Gender:Male
Verified Purchase:Yes
I bought this grill mainly for camping because of its portability while the scissor cart works very well the rest seems as very poor quality the paint started to peel after about a month and a half now almost all of the paint on the lid has fallen off. The burners do not work well on low is has way too much heat. Turned to the lowest setting it heats up to 600 degrees
No, I would not recommend this to a friend.
Response from napoleon.comBy Adriana , Napoleon , June 4, 2018
Thank you for your feedback! Please submit an online warranty form for the lid: https://www.napoleongrills.com/Support/warranty-claim. For further assistance please call our Customer Solutions department at 1-866-820-8686.
Written by a customer while visiting napoleon.com
Customer Rating
3
Poor Knob longevity
on August 17, 2025
Posted by: TXgriller
Similar to other owners it seems, both control knobs have broken (light use) and there does appear to be/I cannot find a way to purchase replacements. Additionally, no one has replied to warranty claim. Otherwise, grill works well and is just right for my space and needs.
Response from napoleon.comBy The Napoleon Team, August 18, 2025
Thank you for sharing your experience with the TQ285X. We're glad to hear the grill fits your space and performs well, but we're sorry to learn about the issues with the control knobs and the delay in response to your warranty claim.
This is not the experience we want our customers to have, and we understand how frustrating it must be. We did locate your claim, 2298984, and it is in the queue for our support agents to review. They have been experiencing higher than usual customer contact, which has resulted in delays in responses. Rest assured, the team will review your claim and connect with you. Thank you for your patience.
This is not the experience we want our customers to have, and we understand how frustrating it must be. We did locate your claim, 2298984, and it is in the queue for our support agents to review. They have been experiencing higher than usual customer contact, which has resulted in delays in responses. Rest assured, the team will review your claim and connect with you. Thank you for your patience.
Written by a customer while visiting napoleon.com
Posted by: Daniel 2022
from Ottawa Ontario
Gender:Male
Verified Purchase:Yes
Bad heat, it simply takes for ever to heat up, I do not recommend this product
Response from napoleon.comBy The Napoleon Team, CS, March 1, 2023
Thank you for reaching out and providing us with your feedback on the TQ285X-BL-1. We are sorry to hear the product has not fully met your expectations. There are a few reasons why the grill may not be heating up as it should. We recommend you reaching out to our customer support team so we can troubleshoot the concerns. We can be reached at 1-866-820-8686 or you can email us at webcare@napoleon.com. Thank you!
Written by a customer while visiting napoleon.com