Customer reviews from napoleon.com
Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Average customer rating
4.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
27
4 Stars
7
3 Stars
3
2 Stars
1
1 Star
5
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Posted by: brucem1966
from lumby, bc, canada
Gender:Male
Verified Purchase:Yes
bought this grill for the back deck and to take camping. been very happy withit especially the flat grill. the only problem i have had is the drip tray developed two small holes
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 14, 2018
Thank you so much for your feedback! We are glad to hear you are enjoying your TQ285X. Please use the following link to submit a warranty form for your drip tray: https://www.napoleongrills.com/Support/warranty-claim
Written by a customer while visiting napoleon.com
Customer Rating
4
Portable Grill for RV
on August 17, 2020
Posted by: john55
from Winnipeg MB
Gender:Male
We bought the TravelQ for our RV Travel Trailer. Two seasons now it’s been great. But just this week the Jet Fire ignition shoots a flame but does not ignite the gas burners. The burners seem to be disconnected. I am sure it is an easy fix but I can’t figure out how to do this.
Written by a customer while visiting napoleon.com
Customer Rating
3
Unstable
on March 13, 2021
Posted by: Broker
from Ottawa, Ontario
Gender:Male
I love this bbq, but I had a terrible experience last evening.
It was like spring in Ottawa, this week, so I took the bbq out of the garage, cleaned it all up and seasoned the grilles , ready to bbq.
I set it up on my back deck and last night we had some strong winds, that knock it sideways onto the front part of the bbq and broke both the top and bottom handles.
Had it been stable, this would not have happened. It’s not like we had a tornado or anything. I have had this bbq for a year now and never had this issue.
It was like spring in Ottawa, this week, so I took the bbq out of the garage, cleaned it all up and seasoned the grilles , ready to bbq.
I set it up on my back deck and last night we had some strong winds, that knock it sideways onto the front part of the bbq and broke both the top and bottom handles.
Had it been stable, this would not have happened. It’s not like we had a tornado or anything. I have had this bbq for a year now and never had this issue.
Response from napoleon.comBy Team Napoleon, Customer Solutions, March 16, 2021
Thank you for you feedback, we are sorry to hear of the experience you have had. Please contact our Customer Experience Department to speak with one of our grill associates regarding your concern. We can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com.
Written by a customer while visiting napoleon.com
Posted by: T.C.
from Vernon, BC
Gender:Male
Verified Purchase:Yes
Great little BBQ so far, only used 5 times but has performed exceptionally well. Easy to assemble. Easy to transport.
Written by a customer while visiting napoleon.com
Customer Rating
4
TQ285X RD 1 B
on January 30, 2023
Posted by: Beth
from Calgary
[This review was collected as part of a promotion.] Excellent bbq for camping
Folds up for travel storage!!
Folds up for travel storage!!
Written by a customer while visiting napoleon.com
Customer Rating
4
Great BBQ for condo
on May 31, 2023
Posted by: Carol T
from Barrie, Ont
Bought last May, great for a condo balcony, only down side, cannot turn down heat to low. Gets too hot cook8ng burgers/ribs. Still love the q for quick heat up, cooking capacity & small foot 0rint.
Written by a customer while visiting napoleon.com
Customer Rating
5
Great portable BBQ
on June 6, 2023
Posted by: Tom67
from Regina Sask
[This review was collected as part of a promotion.] Used it camping for the first time last week. Good even heat across the grill and it's portability makes this unit a real winner.
Written by a customer while visiting napoleon.com
Posted by: Peyman
from Burnaby, BC
Verified Purchase:Yes
The grill doesn't get hot, I did reset regulator, checked all connections for any possible gas leak, and even changed the propane tank with a new one, but it still has the problem! I claimed for the guarantee but no one answered me! I'm extremely disappointed from my purchase 😞
Response from napoleon.comBy The Napoleon Team, CS, August 28, 2023
Thank you for reaching out and providing us with feedback on the TQ285X-BL. We apologize you are disappointed thus far with your experience. We were able to locate your case in our system and it looks like there was an order placed for a new regulator for you on August 24th, however the email bounced back and was never delivered to you, and unfortunately the agent did not notice. We apologize for this. Rest assured, an order was placed. We have reached out to that agent to follow up with you regarding this. Thank you for your continued patience.
Written by a customer while visiting napoleon.com