Customer reviews from napoleon.com
Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Average customer rating
4.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
27
4 Stars
7
3 Stars
3
2 Stars
1
1 Star
5
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Napoleon - TravelQ 285X Portable Propane Gas Grill with Cart - Blue
Posted by: D & S
Verified Purchase:Yes
Loved the portability however it took 1 hour to heat to 220 degrees, we were unable to cook on it
Response from napoleon.comBy Sara team NAPOLEON, Customer Experience, July 22, 2024
Hi D & S. Thank you for the review of your Napoleon TravelQ 285X. We are sorry to hear that you are disappointed in the performance of your grill. Please do not hesitate to contact our Customer Experience Department and one of our associates will be happy to review the heat concern you are experiencing. We can be reached by calling 1-866-820-8686 or via the following support link: https://www.napoleon.com/en/ca/barbecues/support/warranties/replacement-parts. We appreciate your feedback it helps us get better!
Written by a customer while visiting napoleon.com
Customer Rating
3
Control knobs are an issue
on April 23, 2025
Posted by: Ed1965
Love the bbq but the control knows are weak .. broke 1 in the first month and no I wasn't aggressive when turning it on.
Response from napoleon.comBy Liane Team Napoleon, April 29, 2025
Hi! Thank you for your review. We’re sorry to hear that the portable grill didn't meet your expectations. Your feedback is invaluable and helps us improve our products. We apologize for the issues you experienced with the broken control knobs, as this is not in line with our quality standards. Please submit a warranty claim to our Customer Support team, and we would be more than happy to resolve this for you. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Plowhammer
from Brandon Manitoba canada
Gender:Male
Verified Purchase:Yes
I bought this grill mainly for camping because of its portability while the scissor cart works very well the rest seems as very poor quality the paint started to peel after about a month and a half now almost all of the paint on the lid has fallen off. The burners do not work well on low is has way too much heat. Turned to the lowest setting it heats up to 600 degrees
No, I would not recommend this to a friend.
Response from napoleon.comBy Adriana , Napoleon , June 4, 2018
Thank you for your feedback! Please submit an online warranty form for the lid: https://www.napoleongrills.com/Support/warranty-claim. For further assistance please call our Customer Solutions department at 1-866-820-8686.
Written by a customer while visiting napoleon.com
Posted by: Cam70
from Brandon MB
Gender:Male
Verified Purchase:Yes
Love the idea of not having barbecue on the picnic table. Good heat is awesome . The only thing that upset me is the paint on the lid is coming off.
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 5, 2018
Thank you for your feedback! Please submit an online warranty form for the lid on your TQ285X using the following link: https://www.napoleongrills.com/Support/warranty-claim
Written by a customer while visiting napoleon.com
Customer Rating
3
Useful Portable BBQ
on November 7, 2020
Posted by: Osh00
from Toronto
Gender:Male
I’ve had this for a few years and it still runs very well.
Only three issues that consistently occur:
Only three issues that consistently occur:
1. When roll as golf cart the bottom handle drops very easy and gets scratched. Happens all the time even if tightened.
2. The burners are very close the grates and get clogged quickly cause the flame to go out.
3. Wind blows out the flame often.
However the portability is very convenient.
Response from napoleon.comBy Team Napoleon, Customer Solutions, November 10, 2020
Thank you for your wonderful feedback! We are happy to hear that you are enjoying the portability of your TQ285X. Please do not hesitate to contact our Customer Solutions Department regarding any questions or concerns you may have. we can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com. Our associated would be pleased to assist you further.
Written by a customer while visiting napoleon.com
Customer Rating
1
smashed plastic handle
on July 13, 2022
Posted by: jake
from toronto
Gender:Male
Arrived with the handles for the grill lid locking mechanism smashed in 6 places so I will need to replace it. For the price they ask doesn't seem worth it. Convenient design for the most part. wheel caps should screw on not need to be hammered on. Its just an unnecessary hassle.
Response from napoleon.comBy The Napoleon Team, CS, March 6, 2023
Thank you for reaching out and taking the time to provide us with your feedback on the TQ285X. We are sorry to hear the handle arrived broken. Based on your email address we were unable to locate a case in our system. If you have not yet resolved this concern, please reach out to our support team at webcare@napoleon.com or via phone at 1-866-820-8686. We would like the opportunity to look into this further. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Lisa17
from Surrey, bc
Gender:Female
Verified Purchase:Yes
I bought this last August and have been thoroughly enjoying it! I use it as my bbq at home, and fold it to take camping. It's light weight but can grill many burgers or pieces of chicken. I highly recommend!
I would recommend this to a friend!
Written by a customer while visiting napoleon.com
Posted by: Erndog
from Aberdeen SD
Gender:Male
Verified Purchase:Yes
We bought this gas grill from a local appliance dealer off of his recommendations. Wow! What a grill. It is exactly what we wanted! What we like about it is the size of the grilling area just right size for us. It folds down in the storage position for when we travel. But the best part is that it grills chicken and burgers and just about everything else very well. We put Mesquite wood on the grills and we achieve the desire flavor
I would recommend this to a friend!
Written by a customer while visiting napoleon.com