Customer Reviews for GE Profile - 36 in. Wide 5 Element ENERGY STAR Built-In Touch Control Electric Induction Cooktop with Power Boil - Black
Customer Rating
5
Love induction
on February 27, 2024
Posted by: Mjomc
from South Carolina
I am very happy with this induction cooktop. It is my second GE Profile. We moved and the kitchen had a gas cooktop. I missed my induction cooktop so we replaced it. I had my first one for 15 years and loved it!
We purchased the PHP9036DJBB and loved this stove top while it worked. The big issue is that the cooktop experienced communication problems and stopped working at the 5 year mark. The control board experienced communication problems necessitates the need to chase faulty circuit boards starting with the main control board. Replacing the main board necessitates replacing the entire glass top as the control board is affixed to the glass top making for a very expensive fix. The repair person gave me honest feedback that there is a good chance that we will spending the same amount of money (or more) on repairs as it will cost to just replace it. I'm disappointed that this stovetop lasted just 5 years before it basically needs to be replaced.
Features
4
Performance
4
Quality
1
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, February 19, 2024
Oh no... We're so very sorry to hear that your cooktop stopped working. We certainly understand how disruptive something like this can be. Your comments are extremely important and will be considered by our product design team for review. We sincerely appreciate the feedback provided.
Our cooktop has performed flawlessly since installation three weeks ago. The convection works quickly and with numerous levels of heat transfer to choose from it meets our needs. The surface cleans up quickly and looks brand new after each meal.
We love our 36" induction cooktop. However, I'm disappointed that GE doesn't offer a 36" trim kit for the cooktop. The 30" cooktop I removed required a larger hole than the 36" top that I installed. I now have to fabricate my own trim.