Customer reviews from geappliances.com
GE Profile - ENERGY STAR 30" Built-In Touch Control Electric Induction Cooktop - Black
Average customer rating
4.4
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
106
4 Stars
26
3 Stars
12
2 Stars
5
1 Star
7
85%of customers recommend this product.
(
88 out of
103)
Customer Reviews for GE Profile - ENERGY STAR 30" Built-In Touch Control Electric Induction Cooktop - Black
Customer Rating
5
Great cooktop!
on December 27, 2023
Posted by: ADRice
This is our second GE induction cooktop. Very scratch resistant. Easy to clean and user friendly!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor function
on January 5, 2024
Posted by: BelllaPenn
from CT
Product lock function is terrible. Hard to operate
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, January 17, 2024
Greetings - Thank you for reaching out and sharing your review. We're sorry about the operation being difficult. That is not something we expect at all.
With this in mind, we will be forwarding this information over to our product team to review. That way we can start looking for improvements that we can make going forward with our models. Again, we appreciate you sharing this and we hope you have a great rest of the week. - Jonathon@GEAppliances
With this in mind, we will be forwarding this information over to our product team to review. That way we can start looking for improvements that we can make going forward with our models. Again, we appreciate you sharing this and we hope you have a great rest of the week. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Still to be determined
on January 6, 2024
Posted by: mndebey
Nice layout of burner; Have replacement top coming because one burner malfunctioned. Personally not a huge fan of induction cooking but just getting use to it.
Features
3
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, January 10, 2024
Hello-Thank you for writing a review on your new cooktop. It is great to hear that you are happy with the burner layout. We apologize that you had a burner malfunction. This is not something we want our consumers to have to go through. We hope that overtime you will be able to enjoy the benefits of induction cooking. Thank you for choosing GE Appliances for your kitchen.
-Krystal@GEAppliances
-Krystal@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
It's okay
on January 7, 2024
Posted by: Spark62
It's a decent induction cooktop, but the price seems to be on the higher side when compared to other options in the market. I don't see any standout features that justify the premium, and I believe I may have paid more than necessary for a product that doesn't offer anything particularly special compared to other induction cooktops.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Zahira, GE_Appliances, January 12, 2024
Hello There! Thank you so much for your feedback, we will be forwarding this information over to our team, as we are always striving to improve our consumer experience. We thank you for reaching out to us and being the best part of the GE Appliances family, have a wonderful day!
Written by a customer while visiting geappliances.com
Customer Rating
1
Not happy
on February 8, 2024
Posted by: Not working a month old
from Wisconsin
The controls between the right side controls and lock are hot to the touch when locked and I can’t get the cooktop to unlock. We have to go to our electric panel and reset the fuse in order to get it to work. Less than a month since it was installed. We replaced the last model which I loved. This model has been a big disappointment. Need to call for warranty.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Glass Cracked in 5 Days after Installation - GE In
on February 20, 2024
Posted by: HKSG
from KIngsport, TN
The cooktop cracked in 5 days from ordinary use. We installed the GE Induction Cooktop Model number PHP9030DTBB, Serial Number - SNAZ131685Q, on 14th Feb 2024, and the glass cracked on 19th Feb. Now we have a crack on the big burner, which we have used for hardly a couple of hours in 5 days.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 20, 2024
We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on April 4, 2024
Posted by: Le Patron
Well made works great, heats fast and precise…..!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
A work in progress.
on April 25, 2024
Posted by: Poiuyt21
from Kansas
I have had the cooktop for two days, and so far I am not excited about using it. I have had trouble getting the element to stay on with the induction pans that I bought. They are the correct size, but it doesn't register that the pan is there. It is extremely frustrating!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, April 26, 2024
We'd like to assist you with your cooktop. Along with the proper size, the pans also need to have a flat bottom. Make sure the pans are centered on the corresponding surface element. Also check to see if the controls are set properly. You can try resetting the unit as well.
If the above suggestions don't seem to help, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If the above suggestions don't seem to help, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com