Customer Reviews for GE Profile - 30 in. Wide 4 Element ENERGY STAR Built-In Touch Control Electric Induction Cooktop with Power Boil - Black
Customer Rating
5
cooks like gas
on November 10, 2023
Posted by: mugs2
I'm delighted with this cooktop. Having cooked with both electric and gas, I think it offers the best of both worlds. It has the instant response of a gas stove without the open flame. The time to boil water is impressive. Cleanup is a breeze, even compared to my former glass cooktop.
This cooktop is horrible! I bought it a month ago and I can’t cook properly. I have to turn it on 10 times until it works. It the worst cooktop I have ever had!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, November 3, 2023
Hello,
Thank you for taking the time to provide a review on your new GE Profile Series induction cooktop. We are sorry to hear that you are not satisfied with this appliance due to it not functioning properly. We recommend taking advantage of the manufacturers warranty, and schedule an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Our new cooktop has been a huge upgrade in our cooking game! We made the switch to induction due to the environmental impact of our old gas cooktop. The switch has been a breeze! There is a slight learning curve, but aside from that, it's been great!
The large burner of the cooktop failed on the second usage. The repair technician wasn't exactly singing the praises on reliability of this appliance, also noting that parts are VERY expensive. That said, service was easily arranged and the technician appeared well trained and very competent. The little we've used the cooktop (what works) has been, as expected, much better than the gas appliance it replaced.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Devin, GE_Appliances, November 3, 2023
Hi there,
We appreciate you taking the time to leave a review on your new GE Profile Series induction cooktop. We are truly sorry to hear that the large burner failed after only 2 uses. This is certainly not the quality that we expect, however, we are happy to hear that our team of service technicians was able to get this resolved for you. We hope you will enjoy preparing all of your favorite meals and recipes with this appliance for many years to come. Please don't hesitate to reach out if you should ever have any questions or concerns.
Great product. Heats very fast and responds to temperature changes quickly. Very easy to clean cooktop. Energy efficient. Cooked on gas cooktop for many years, induction is so much better, faster and easier to use.