Customer reviews from kwikset.com
Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Average customer rating
2.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
3
4 Stars
1
3 Stars
1
2 Stars
4
1 Star
7
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Customer Rating
5
ADT Integration
on December 19, 2019
Posted by: SpringHomeService
from Spring, TX
Gender:Male
Works perfectly with ADT Security Home Control App & Command Center Center Console. The key alike feature is also a bonus. Easy to set new codes for guests after having the Master Code. Random Digit feature "pressing 2 random numbers prior to entering code" gives extra level of security.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
I'm OVER it
on August 27, 2024
Posted by: picture_frame
Never been overjoyed with it. The touchpad has always been clunky to use. My family was not overjoyed the day I installed it bc it was weird to use.
It eats batteries! Only 3 months this last time. I'm done. It's going in the trash.
It eats batteries! Only 3 months this last time. I'm done. It's going in the trash.
Response from kwikset.comBy Mariana, Consumer Service, August 28, 2024
Hello picture_frame,
We're happy to help you get your SmartCode in working order. Please try these steps:
1. Open the door and place the latch in the locked position. Remove the interior cover and loosen the mounting bolts a quarter turn.
2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
3. Test the lock with the door open, then take your keys with you and test with the door closed. Make any adjustments to the door alignment if needed:
https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
For further support, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help you get your SmartCode in working order. Please try these steps:
1. Open the door and place the latch in the locked position. Remove the interior cover and loosen the mounting bolts a quarter turn.
2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
3. Test the lock with the door open, then take your keys with you and test with the door closed. Make any adjustments to the door alignment if needed:
https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
For further support, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
You cannot connect this lock directly to your phon
on December 14, 2022
Posted by: Artie_man218
from NJ
Gender:Male
[This review was collected as part of a promotion.] You cannot connect this lock directly to your phone without additional hardware. I would have never bought it if I knew this. I wanted a lock that I can easily let people in or confirm it is locked. This is NOT one to buy. I always buy kwikset locks for myself and I recommend them to my customers. I may not now after this.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 19, 2022
Hello Artie_man218,
We're here to help! The SmartCode 916 features a Z-Wave frequency that connects to a hub or security system for remote access through an app. For Kwikset locks that connect directly to the Kwikset app, please see our Halo and Aura locks here: https://www.kwikset.com/smart-locks/app
For more details, here's a link to our Electronic Lock Decision Tree:
https://s7d2.scene7.com/is/content/Kwikset/Kwikset-Electronics-Decision-Tree
If there's any further support we can provide, we're happy to help at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We're here to help! The SmartCode 916 features a Z-Wave frequency that connects to a hub or security system for remote access through an app. For Kwikset locks that connect directly to the Kwikset app, please see our Halo and Aura locks here: https://www.kwikset.com/smart-locks/app
For more details, here's a link to our Electronic Lock Decision Tree:
https://s7d2.scene7.com/is/content/Kwikset/Kwikset-Electronics-Decision-Tree
If there's any further support we can provide, we're happy to help at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Not compatible with Alexa
on December 6, 2019
Posted by: BretB
from Mckinney, TX
Gender:Male
I bought this lock because it said it was compatible with Alex and it is not. It requires the Kwikset app download, but because this device does not work with Bluetooth, it won't connect to my phone or Alexa Echo. They should not advertise it that it is compatible with Alexa unless you get an external hub that translates the frequency
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Not compatible with Alexa & can't be added to ap
on January 5, 2023
Posted by: Pab
from Frisco, TX
Gender:Male
916 is can't be added to Alexa directly with out an external hub device.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, January 12, 2023
Hello Pab,
We're here to help! The SmartCode 916 Z-Wave lock must first be paired with a Z-Wave hub or security system before you can pair it with Alexa. Some examples of Z-Wave compatible systems are Samsung SmartThings, Wink, Ring Alarm System, Vivint, and ADT. Once the lock is paired to one of these systems, you will be able to integrate the lock with Amazon Alexa. Should you have any additional questions or need further assistance, our Support Team is happy to help at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We're here to help! The SmartCode 916 Z-Wave lock must first be paired with a Z-Wave hub or security system before you can pair it with Alexa. Some examples of Z-Wave compatible systems are Samsung SmartThings, Wink, Ring Alarm System, Vivint, and ADT. Once the lock is paired to one of these systems, you will be able to integrate the lock with Amazon Alexa. Should you have any additional questions or need further assistance, our Support Team is happy to help at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Constantly goes offline and drains the battery
on April 28, 2022
Posted by: Retxed
from Wynnewood, PA
I am using Nighthawk R6700v3 router, if i am at home able to connect via app other wise it goes offline and drains the battery
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, April 29, 2022
Hello Retxed,
We're here to help! The batteries should last between 6 and 12 months in the lock, depending on usage. To improve the battery life and connectivity, please follow these steps:
1. Use name-brand alkaline batteries, avoiding lithium and rechargeable batteries.
2. Check that your door is properly aligned and that the door frame jamb hole is a full 1 inch deep and clear for the latch to extend fully into the jamb hole.
3. Perform the manual handing process in this video link: https://youtu.be/jhE5Nilog54
4. Following additional troubleshooting steps in this link: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock
For additional assistance with your lock, we ask that you reach out to our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We're here to help! The batteries should last between 6 and 12 months in the lock, depending on usage. To improve the battery life and connectivity, please follow these steps:
1. Use name-brand alkaline batteries, avoiding lithium and rechargeable batteries.
2. Check that your door is properly aligned and that the door frame jamb hole is a full 1 inch deep and clear for the latch to extend fully into the jamb hole.
3. Perform the manual handing process in this video link: https://youtu.be/jhE5Nilog54
4. Following additional troubleshooting steps in this link: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock
For additional assistance with your lock, we ask that you reach out to our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Love the lock but it’s a pain
on May 9, 2021
Posted by: Hannahlyn
from Florida
Gender:Female
I wish I could rate it higher, it’s a frustrating lock it takes forever for the screen to acknowledge that you are touching it, hopefully I don’t need to get into my home quickly. But on the plus side I have this lock integrated with Alexa and ADT I just have to use either app or voice command to lock or unlock the door. Which is really helpful considering I would stand at the door for a while trying to get the screen to respond.
I would recommend this to a friend!
Response from kwikset.comBy Mariana, Customer Care, May 11, 2021
Hi Hannahlyn,
We're here to help! To activate the touchscreen, use one of the three options below:
1. Touch screen with palm or back of hand until digits illuminate.
2. Touch the lower left area of the screen (where the Checkmark is located) until the digits illuminate.
3. Touch screen with three or more fingers until digits illuminate.
To better assist you with the screen, please call us for one-on-one troubleshooting so that we can find the best solution for you. You can reach us at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
We're here to help! To activate the touchscreen, use one of the three options below:
1. Touch screen with palm or back of hand until digits illuminate.
2. Touch the lower left area of the screen (where the Checkmark is located) until the digits illuminate.
3. Touch screen with three or more fingers until digits illuminate.
To better assist you with the screen, please call us for one-on-one troubleshooting so that we can find the best solution for you. You can reach us at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Cant be paired with vivint panel via zwave
on April 19, 2025
Posted by: Gigiiii
from Miami
Cant be paired with vivint panel via zwave. Very disappointing
Response from kwikset.comBy Mariana, Consumer Service, April 23, 2025
Hello Gigiiii,
We're happy to help! Please try excluding the lock from the Vivint system first to reset it. Here's a link to more details on this process:
https://www.kwikset.com/support/answers/how-to-pair-remove-my-smartcode-912-lever-to-my-zwave-plus-smart-home-system-
After the lock is reset, please try pairing it to the Vivint panel.
Thank you,
Kwikset
We're happy to help! Please try excluding the lock from the Vivint system first to reset it. Here's a link to more details on this process:
https://www.kwikset.com/support/answers/how-to-pair-remove-my-smartcode-912-lever-to-my-zwave-plus-smart-home-system-
After the lock is reset, please try pairing it to the Vivint panel.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com