Customer reviews from kwikset.com
Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Average customer rating
2.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
3
4 Stars
1
3 Stars
1
2 Stars
4
1 Star
7
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Customer Rating
5
Get the 916 if you already use Zigbee or Zwave hub
on October 12, 2023
Posted by: Victor S
from Maryland
Buy this model if you want to connect to an existing home automation controller with Zigbee. Get the Halo WiFi model if you just want to use an app on your phone and Alexa.
I see some reviews that say you can't control the 916 lock with Alexa. This is simply not correct. But you do need a Zigbee hub. A few of the Amazon Echo/Alexa speakers come with one, but most do not.
There are two big advantages to the 916 over the Halo:
1. Zigbee takes less power than WiFi, so the 916 will require fewer battery changes.
2. The 916 does not require its own app. Having a different app for every smart device brand you own is a pain.
I have my 916 controlled by Home Assistant, and Alexa can control the lock and report on its status. You should be able to do the same with Samsung Smart Things or Hubitat hubs.
Written by a customer while visiting kwikset.com
Customer Rating
1
Keypad stopped working after 2 years
on November 1, 2021
Posted by: TonyL69
from Prosper, TX
This deadbolt came with a newly built house we bought and the keypad no longer functions after two years. Several of my neighbors said the same about theirs. Don't waste your money on this. Kwikset should offer a better warranty on such a product but it's only one year.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, November 2, 2021
Hello TonyL69,
We're sorry to hear about your troubles and would like to offer some troubleshooting steps that will help: Replace the batteries in the lock and ensure the lock is not jamming by checking your door jamb hole to make sure it's one inch deep. Next, perform the manual door handing process to recalibrate the latch. Also please ensure the cable connecting the touchscreen and interior assembly are connected.
Kwikset takes great pride in manufacturing quality products for our consumers, and we place tremendous value on our consumers' security and experience. Our products are backed by a Limited 1-Year Electronic, Limited Lifetime Mechanical, and Finish Warranty for the original owner. We are more than happy to help in finding the best solution for you at 1-800-327-LOCK (5625). We look forward to hearing from you!
Thank you,
Kwikset
We're sorry to hear about your troubles and would like to offer some troubleshooting steps that will help: Replace the batteries in the lock and ensure the lock is not jamming by checking your door jamb hole to make sure it's one inch deep. Next, perform the manual door handing process to recalibrate the latch. Also please ensure the cable connecting the touchscreen and interior assembly are connected.
Kwikset takes great pride in manufacturing quality products for our consumers, and we place tremendous value on our consumers' security and experience. Our products are backed by a Limited 1-Year Electronic, Limited Lifetime Mechanical, and Finish Warranty for the original owner. We are more than happy to help in finding the best solution for you at 1-800-327-LOCK (5625). We look forward to hearing from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
on November 9, 2024
Posted by: Caryn24
from Florida
Gender:Female
I live in Florida and brought the 916 model 3 years ago a year because I like the style and sleek look. It connects easily to my home security system where I can unlock/lock the door from anywhere using my smartphone. The downside is that the exterior glass touch pad weathers/cracks over a short period of time. The touch pad is only under a one year warranty so kwikset won't replace this part. You have to purchase an entirely new lock system within a 3 year span. Their manufacturer needs to come up with better material for their touch screen pad that can withstand the elements of the weather. Very poor quality and costly to purchase a new lock.
Response from kwikset.comBy Mariana, Consumer Service, November 14, 2024
Hello Caryn24,
Thanks for taking the time to share your experience with us and we're happy to help with the best solution. Our Support Team has created a warranty case for you and is providing more details there. Please follow this link to look up case # 2024111181710:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Thanks for taking the time to share your experience with us and we're happy to help with the best solution. Our Support Team has created a warranty case for you and is providing more details there. Please follow this link to look up case # 2024111181710:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Ok but consumes batteries too fast.
on November 15, 2024
Posted by: ON ON
Consumes batteries every 4-6 months. Can’t use rechargeable batteries. Once batteries are a bit weaker, it will randomly lose connectivity to SmartThings until batteries are replaced.
I’ve had this for about 5 years and documented battery usage.
I’ve had this for about 5 years and documented battery usage.
Response from kwikset.comBy Mariana, Consumer Service, November 21, 2024
Hello ON ON,
We're happy to help you with the best solution. Please try the following steps to help improve your lock's battery life:
1. Open the door and place the latch in the locked position. Loosen both the mounting screws and the cover screws a quarter turn each.
2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
3. Test the lock with the door open, then take your keys with you and test with the door closed. Make any adjustments to the door if needed:
https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're happy to help you with the best solution. Please try the following steps to help improve your lock's battery life:
1. Open the door and place the latch in the locked position. Loosen both the mounting screws and the cover screws a quarter turn each.
2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
3. Test the lock with the door open, then take your keys with you and test with the door closed. Make any adjustments to the door if needed:
https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Great company that honor their warranty
on November 4, 2021
Posted by: Gtazz2000
from Suffolk , va
Gender:Female
I bought my lock just over 2 years ago and the screen cracked quite a bit (weather I guess) emailed the company & they processed and sent me a new one in no time. Will stick with kwikset for all my future locks
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Poor ZWave Behavior
on May 3, 2021
Posted by: Dr TJRB
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] Eazy installation and re-key process. Unfortunately this lock fails to report when it has reached locked status. My hub will send the lock message, but never receives the lock complete response.
I would recommend this to a friend!
Response from kwikset.comBy Mariana, Customer Care, May 4, 2021
Hello Dr TJRB
Thank you for sharing your experience. We're here to help and to resolve this, please ensure that the lock is not jamming. Measure the door frame jamb hole to ensure that it's at least 1 inch deep and clear of debris. Check that your door is aligned properly, and perform the manual door handing step below.
1. Open the door and extend the latch to the locked position.
2,. Remove the battery pack.
3. Press and HOLD the Program button while reinserting the battery pack. Release button once the battery pack is installed. The status LED will flash red and green.
4. Press the Program button once more.
5. The latch bolt will retract about halfway in and then extend to learn the orientation of the door.
Should you need additional troubleshooting help, our Support Team is more than happy to help you at 1-800-327-5625.
Thank you,
Kwikset
Thank you for sharing your experience. We're here to help and to resolve this, please ensure that the lock is not jamming. Measure the door frame jamb hole to ensure that it's at least 1 inch deep and clear of debris. Check that your door is aligned properly, and perform the manual door handing step below.
1. Open the door and extend the latch to the locked position.
2,. Remove the battery pack.
3. Press and HOLD the Program button while reinserting the battery pack. Release button once the battery pack is installed. The status LED will flash red and green.
4. Press the Program button once more.
5. The latch bolt will retract about halfway in and then extend to learn the orientation of the door.
Should you need additional troubleshooting help, our Support Team is more than happy to help you at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Love the 916
on January 4, 2025
Posted by: Security Guy
Gender:Male
I have installed over a dozen of these locks at multiple locations and I am completely satisfied with all of them. People need to understand the 916 is design to work with a smart hub. I have connected them to my smart security systems. Expect to change batteries every 90 days to 6 months depending on usage.
Written by a customer while visiting kwikset.com
Customer Rating
1
Great Idea, worst design
on March 9, 2025
Posted by: RA1
from East Coast, US
Gender:Male
Touchscreen not designed for typical East Coast Weather; it cracked within 2 years from the cold winters and hot summers, I suggest getting Level locks.
Response from kwikset.comBy Mariana, Consumer Service, March 11, 2025
Hello RA1,
Thanks for reaching out to us in a warranty case as well. We were able to assist you further with the lock there. Please check your email for case updates.
Thank you,
Kwikset
Thanks for reaching out to us in a warranty case as well. We were able to assist you further with the lock there. Please check your email for case updates.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com