Customer reviews from netgear.com
NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E Satellite, 1-pack Add On Only - White
Average customer rating
4.3 out of 5
4.3
(16 Reviews)
Open Ratings Snapshot
Rating breakdown 16 reviews
5 Stars
10
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
77%of customers recommend this product. 
(
10 out of 13
)
Best Buy Privacy Policy
Customer Reviews for NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E Satellite, 1-pack Add On Only - White
Customer Rating
3 out of 5
3
This new powerful system is not without issues.
on May 7, 2022
Posted by: Dan 1
Gender:Male
Verified Purchase:Yes
I've had quite a bit of ongoing trouble with this new Netgear mesh router system. It's NOT been super stable over the two months I have owned it and must be regularly re-booted, which has surprised me a great deal. I am sure some buyers have not experienced the problems I've encountered, but I've had enough difficulty that given the very high price for this system, prospective buyers should exercise caution before committing to this model.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 9, 2022
Hi Dan 1,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have a few troubleshooting resources we recommend using when experiencing issues with your device and network where you may need to reboot: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.

We also recommend ensuring your devices are up to date on the latest firmware: https://kb.netgear.com/000064563/RBRE960-RBSE960-Firmware-Version-6-0-3-85.

If you need additional assistance or resources, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.

Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
I love my Internet on Orbi!
on December 23, 2021
Posted by: Anonymous
Gender:Male
I have been through ever iteration of Networking solutions and this has been THE BEST Internet experience to date. It's pricey, but worth every penny. I've never seen one buffering in video and the security cameras are giving the smoothest video. The kids haven't complained once about lag. The setup was easy and I love the design. I have mixed and matched black and white satellites according the room decor they are among. Love my Internet with Orbi!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Wifi 6E Orbi mesh system
on December 8, 2021
Posted by: sfensrb
Verified Purchase:Yes
It’s a great product I haven’t found a better wireless mesh system.
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Quality product and responsive customer service team.
on January 2, 2023
Posted by: Kelli O.
Verified Purchase:Yes
After installing the Orbi Wi-Fi Mesh AXE10000 system we are again covered by WiFi in all areas of our home. We had to add a third satellite to the system to acquire the most robust coverage and speed in all areas. The setup wasn’t as quick and easy as the Utubes described so I called customer support and they were generous with their time assisting with setting up the system however, we’re still unsuccessful and finally resorted to having an independent 3rd party setup the system. The mesh system is functioning as we had expected and we are pleased with the product and the prompt ease of connecting with the service technicians.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Great speed on every floor to complete my network!
on July 16, 2022
Posted by: Ron M.
Gender:Male
Verified Purchase:Yes
Works exactly as advertised! Easily integrated with my network via Ethernet and ensures top speeds in my basement. I now have either the RBRE960 router or a RBSE960 satellite at every level of the house. Two of the three satellites are wired and one is wireless, but they all work together seamlessly.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5 out of 5
5
Orbi 960
on October 8, 2023
Posted by: Jk91199
Verified Purchase:Yes
This is a game changer. We had an older orbi system that we were having trouble with it constantly going off line. This system is fast, covers more square footage, easy to install and connect devices.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4 out of 5
4
Easy to expand your WiFi network
on November 10, 2023
Posted by: Matt S.
Verified Purchase:Yes
Easy to add to a 2 satellite system. No real issues.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4 out of 5
4
Additional 6E satellite added for WiFi coverage.
on January 16, 2024
Posted by: ZMUser
Verified Purchase:Yes
This second satellite was added to improve WiFI for the west side of the house. It greatly improved signal to where the Wiz bulb could communicate. Before the bulb would drop signal. I have a multi-level 3600 sq. ft. home and need more signal for the west side. Wish Netgear would have a signal analyzer for optimal placement of the satellite when you purchase the two device mesh system.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Showing 9-16 of 16 results 
<< 1 2