Customer reviews from netgear.com
NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E Satellite, 1-pack Add On Only - White
Average customer rating
4.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
10
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
77%of customers recommend this product.
(
10 out of
13)
Customer Reviews for NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E Satellite, 1-pack Add On Only - White
Posted by: I502
Verified Purchase:Yes
Needed an additional satellite to get a strong signal out in my shop space. Just plugged it in and hit the sync button. I finally have a signal in a remote building.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: PhilinTX
Verified Purchase:Yes
Worked great out of the box. BUT THEN, came firmware updates which have been messy to deal with. Killed performance. Could be much, much more user friendly. Poor support online to figure out the issues.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
3
Be Careful - this MAY NOT be the magic bullet.
on October 11, 2022
Posted by: BillInTexas
Gender:Male
Verified Purchase:Yes
I am having a LOT of issues with legacy wifi items - WEMO and LIFX for example.
Response from netgear.comBy Consumer Affairs, October 12, 2022
Hi BillInTexas,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing connectivity with any devices that use the 2.4ghz Band, we recommend using the dedicated IoT band for your device using these resources: https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System?language=en_US, and also: https://kb.netgear.com/000064270/How-do-I-change-the-Internet-of-things-IoT-WiFi-band-on-my-Orbi-WiFi-6E-System?language=en_US.
If you need additional assistance or resources, we would love to hear from you! Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing connectivity with any devices that use the 2.4ghz Band, we recommend using the dedicated IoT band for your device using these resources: https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System?language=en_US, and also: https://kb.netgear.com/000064270/How-do-I-change-the-Internet-of-things-IoT-WiFi-band-on-my-Orbi-WiFi-6E-System?language=en_US.
If you need additional assistance or resources, we would love to hear from you! Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Better coverage for outbuildings on our property.
on December 14, 2022
Posted by: McToons
Verified Purchase:Yes
I added this satellite to get better coverage in the outbuildings on our property. I now have excellent coverage and speed even up at my shop.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: F Max
Verified Purchase:Yes
reliable fast continuity through out the whole network
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Sparkesiii
Verified Purchase:Yes
So good I ordered another one. Living in a stone house has been a challenge with Wi-Fi. I love that I can hook it up via ethernet to areas of the house that have been a challenge to connect.
Written by a customer while visiting netgear.com
Posted by: Jo ph
Verified Purchase:Yes
Slow. I have 4 of these and I am still getting 30% of the speed.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, February 13, 2023
Hi Jo ph,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing slow speed, we recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing slow speed, we recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Alfred S.
Gender:Male
Verified Purchase:Yes
The Orbi Mesh 6E system is truly unbelievable. It is the fastest throughput mesh system I have ever experienced with very little drop off in speed from the ISP source in our home. We have a large home that had a number of dead spots using the Google mesh system previously. Using our previous Google mesh system the speeds dropped precipitously and even worse, their system regularly would completely drop the signal entirely, sometimes dozens of times a day. Quite frustrating. When I heard about the Orbi Mesh 6E system, it seemed too good to be true, particularly with a higher price point. The Orbi AXE 11000 has been a godsend for us with even higher speeds and only one or two brief drops (total) in the months since we installed the system. Additionally, we could never quite solve one big dead spot with a separate guest house next to our home. So, I added a single satellite to the guest house and the problem was solved. If I could give this product 10 stars, I would do so...! Outstanding product for our unique needs and really incredible speeds.
I would recommend this to a friend!
Written by a customer while visiting netgear.com