Customer reviews from netgear.com
NETGEAR - Orbi 860 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
Average customer rating
3.9
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
9
4 Stars
3
3 Stars
3
2 Stars
1
1 Star
2
75%of customers recommend this product.
(
12 out of
16)
Customer Reviews for NETGEAR - Orbi 860 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
Posted by: Paul99294
Verified Purchase:Yes
Replaced older Orbi system wish I never did. Can’t get one satellite to hook up. Range isn’t as good as previous models.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, May 22, 2024
Hi Paul99294,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your RBK863S while hooking up a satellite and your overall range. This resource should help you regarding your satellite: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your RBK863S while hooking up a satellite and your overall range. This resource should help you regarding your satellite: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: No_Thanks
Verified Purchase:Yes
Bought this as an upgrade off my prior Orbi Mesh system. Despite advertisements of better performance and greater range, there is no noticeable different. Advertised to work well in 8,000 square feet...I lose 80% of my bandwidth in a space that is less than half that size. Disappointing and definitely not worth it.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 7, 2022
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite?language=en_US.
If you need additional assistance or resources or if you continue to experience losing your bandwidth, we would love to hear from you! Please email us your at netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite?language=en_US.
If you need additional assistance or resources or if you continue to experience losing your bandwidth, we would love to hear from you! Please email us your at netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Wolfenhaus
Verified Purchase:Yes
They do not have the range I expected from the advertising.
I would recommend this to a friend!
Response from netgear.comBy Consumer Affairs, November 21, 2022
Hi Wolfenhaus,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking these resources: https://kb.netgear.com/1114/Improving-wireless-range-Overview, and also: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite. With assistance for troubleshooting your wireless network, we recommend this resource: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need additional assistance or resources, we would love to hear from you! Please email us your contact information along to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking these resources: https://kb.netgear.com/1114/Improving-wireless-range-Overview, and also: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite. With assistance for troubleshooting your wireless network, we recommend this resource: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need additional assistance or resources, we would love to hear from you! Please email us your contact information along to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Wagnoids
Verified Purchase:Yes
Simple setup; amazing speed!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: CoolFrank
Verified Purchase:Yes
Great download speeds of over 500 all over home but way too many dropouts on harmony remotes watchdog sump pump, Samsung SmartThings hub and ecobee thermostat. I did not have these issues with my orbi RBK43. If that system hadn’t started acting up after 4 years I would’ve kept it instead of spending all this money on dropouts
Response from netgear.comBy Consumer Affairs, November 21, 2022
Hi CoolFrank,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and connectivity: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your Router and Satellites are updated to the most recent firmware, available, released as recently as 11-14-22 if you have not done so already: https://kb.netgear.com/000065399/RBR860-RBS860-Firmware-Version-7-2-4-5.
If you need additional assistance or resources, we would love to hear from you! Please email us your contact information to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and connectivity: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your Router and Satellites are updated to the most recent firmware, available, released as recently as 11-14-22 if you have not done so already: https://kb.netgear.com/000065399/RBR860-RBS860-Firmware-Version-7-2-4-5.
If you need additional assistance or resources, we would love to hear from you! Please email us your contact information to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Mel W
Verified Purchase:Yes
Great all round performance from this set up I needed a better signal around my yard and this works. Incredible 820mb around the house off a 1Gb service. Super easy setup and management over the ORBI app.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: LDR in Georgia
Verified Purchase:Yes
A little difficult to set up - needed to update firmware, which took some time and made it a bit cumbersome to get the network up and running. That said, the system is now live and providing outstanding coverage throughout my three-story home. It also is providing signal to my pool equipment that is nearly 100 yards from the nearest satellite. All in all very good. Way better than the Google system I had in a prior home. I would buy again.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4
Love my Orbi 960 but
on June 16, 2023
Posted by: Dkwdkw
Installed several months ago. Zero problems. Great coverage. Only thing it really needs to get a fifth star is the ability to support two internet connections.
I would recommend this to a friend!
Written by a customer while visiting netgear.com