Customer reviews from netgear.com
NETGEAR - Orbi 860 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
Average customer rating
3.9
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
9
4 Stars
3
3 Stars
3
2 Stars
1
1 Star
2
75%of customers recommend this product.
(
12 out of
16)
Customer Reviews for NETGEAR - Orbi 860 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
Customer Rating
5
Absolutely stellar performance
on September 17, 2023
Posted by: dhrenfro
Put this system in and replaced a Nighthawk R9000, an EX8000 Range Extender and a separate router configured as an access point. Speeds are like everything is hardwired to the router. Just amazing. Just make sure you update the Orbi router to the latest firmware.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Expensive downgrade
on November 29, 2023
Posted by: RA678
I bought this system, as the newer/next generation system to the previous version I had. I’ve observed zero improvements and actually have more signal loss and connection issues. It’s extremely disappointing for a product that is so expensive.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, November 29, 2023
Hi RA678,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources when experiencing signal loss and a connection issue: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources when experiencing signal loss and a connection issue: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: A K M
Verified Purchase:Yes
Working very well. All my smart home devices which otherwise did not work with previous very good 6E network are working very well.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent product
on April 24, 2023
Posted by: Jack leching
Easy to install and use, will hightly recommend to ayone. No more issues or dead spots
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome upgrade from my Netgear 6250 w/extenders!
on July 2, 2023
Posted by: Phil_H
Verified Purchase:Yes
I upgraded from my 10 year old Netgear 6250 with multiple extenders. With this mesh system, I’ve been able to get rid of all my extenders & still have Wi-Fi in my external garage 100+ ft away from my main router. The signal strength is awesome - much better that I was anticipating. I’m extremely happy with the purchase!!!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: W Burchell
Verified Purchase:Yes
Works as advertised. Good coverage throughout in a 4,100 sq ft, 2-story home.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Roberta W.
Verified Purchase:Yes
Super easy to set up, fast WiFi with great coverage using 2 satellites & sleek design. This is our 3rd Netgear router and they keep getting better and easier. Very pleased.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
3
Range less than expected.. disappointing
on May 7, 2023
Posted by: TimKP
So I had an AP failure and decided to upgrade my wifi network.. I was using an R6400 and a R7450 to build my wireless network for full home coverage across three floors and about an acre of land.. it was working fine until the 6400 died.. So I figured an upgrade was the route to go so I went with the Orbi system. Easy configuration and just moved my SSID over and it was running like a snap. But the coverage with the Orbi 860 and a 860-Satelite is waaay too weak! I can sit 30 feet away from the router with a wall between and only get three out of five bars.. super crappy.. my old system would give me five bars across two floor level and half way across the house not to mention a half acre coverage outside.. with just the 7450.. so three bars is the rating that I'm giving it for very poor wifi coverage.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 8, 2023
Hi TimKP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble with range in your Orbi network, we recommend checking out these resources to troubleshoot your wireless network and for your Satellite placement: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite.
If you need additional assistance or resources, we would love to hear from you. Please email us along with your contact information along to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble with range in your Orbi network, we recommend checking out these resources to troubleshoot your wireless network and for your Satellite placement: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite.
If you need additional assistance or resources, we would love to hear from you. Please email us along with your contact information along to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com