Customer reviews from kwikset.com
Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Matte Black
Average customer rating
4.1
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
61
4 Stars
7
3 Stars
1
2 Stars
7
1 Star
12
84%of customers recommend this product.
(
64 out of
76)
Customer Reviews for Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Matte Black
Customer Rating
5
Technology at it's finest!
on November 6, 2020
Posted by: James1222
Gender:Male
[This review was collected as part of a promotion.] Halo Touch Contemporary Fingerprint Wi-Fi Enabled Smart Lock is simple to install, and registering your family's fingerprints is quick and easy. The app is also simple and easy to navigate. I like the fact that you have the choice to also use your traditional house key in case the batteries go dead or your Wi-Fi goes out. I also appreciate that it also can be used with Alexa or Google Assistance.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Absolute love this lock!
on February 10, 2021
Posted by: Rhlala
from Iowa
Gender:Female
[This review was collected as part of a promotion.] This is the best smart think I have added to my house to date!! It is so easy to install. The downloaded free app walks you through every step with ease. It is extremely easy to use and set up the app once installed. Simply scan your two finger prints allotted to each user and done! My only complaint is that you can only scan 2 fingers per user but you can have up to 50 users. For me I had to set up two users for myself to be able to scan my right thumb and pointer and then another user for my left two fingers. But other than that I LOVE this lock. Easy to use app to see if door is locked or not. We have a smart house so I can just ask our speakers if the front door is locked or even tell it to unlock the front door and it will do it! Love this!! Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Love it!
on February 14, 2021
Posted by: kip37
from Knoxville, tn
Gender:Female
[This review was collected as part of a promotion.] I absolutely love this lock it is so convenient to not have to have keys in my hand when I approach the door. Installation was a little challenging but I was able to get through it. The lock is extremely convenient and I love the fact that I don’t have to have keys to get in my house anymore but I have that option if I want to use a keyed entry. I would highly recommend this and I’m going to be purchasing another one for other doors in my home. This is very much a convenience that is very helpful for day-to-day activities.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy to install and use
on May 24, 2021
Posted by: Jay652
from Leander, TX
Gender:Male
[This review was collected as part of a promotion.] Right out of the box you can tell the quality of the hardware is top notch. Additionally, it was really simple to install. The fingerprint reader is very impressive. As soon as your finger touches, it unlocks. Connecting to the app was easy and I love the restrictions and notifications you can enable with it. Would definitely recommend this to somebody looking for a smart lock.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Solid hardware but that's it
on November 15, 2023
Posted by: Mr Snowden
Gender:Male
Solidly built hardware & premium finish. However, that's where it ends. The iOS app is rarely updated & extremely buggy with an unintuitive GUI. Also, this thing EATS batteries. Doesn't matter if they're alkaline or lithium-ion.
Response from kwikset.comBy Mariana, Consumer Service, December 5, 2023
Hello Mr Snowden,
We are here to help! The Kwikset iOS app has been updated to version 2.1.0. Please try updating your app and for improved battery life in the lock, try the following troubleshooting steps: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
If there's any further help we can provide, we are happy to. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We are here to help! The Kwikset iOS app has been updated to version 2.1.0. Please try updating your app and for improved battery life in the lock, try the following troubleshooting steps: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
If there's any further help we can provide, we are happy to. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Battery consumption makes it a one star lock
on February 1, 2023
Posted by: rgtag
from MN
Gender:Male
While the lock preforms as stated the 30 day battery life is a major failure. 30 days is only if you use a key and not the automatic feature, which drains batteries quicker. Therefore on any extended periods away from home it dies and there is no remote access you can give others, not to mention the inconvenience of a constant battery replacement regime ...if your home.
Four new batteries required every 3-4 weeks is bad engineering.
Four new batteries required every 3-4 weeks is bad engineering.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 2, 2023
Hello Rgtag,
We are here to help! Fresh alkaline batteries will last up to 6 months in the Halo lock. Please follow this link for troubleshooting steps that will help extend your lock's battery life: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock In addition, our Support Team is more than happy to assist you with the best solution at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
We are here to help! Fresh alkaline batteries will last up to 6 months in the Halo lock. Please follow this link for troubleshooting steps that will help extend your lock's battery life: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock In addition, our Support Team is more than happy to assist you with the best solution at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Great looking and works great with phone and app.
on October 19, 2024
Posted by: Auto65
Gender:Male
I purchased this lock for ease of finger print use. Can’t use if dry hands interfere. Didn’t want screen or buttons. I have installed the touchscreen HALO. We will have to wait and see???
Response from kwikset.comBy Mariana, Consumer Service, October 21, 2024
Hello Auto65,
Thanks for sharing your feedback. If there's any further support we can offer you, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thanks for sharing your feedback. If there's any further support we can offer you, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Poor lock, avoid
on October 11, 2025
Posted by: glomonac
from Florida
Gender:Male
Worst lock I ever owned. Fingerprint reader never was consistant. Avoid aggravation and pass on this lock
Response from kwikset.comBy Mariana, Consumer Service, October 15, 2025
Hello Glomonac,
Thanks for sharing your experience. We're sorry the fingerprint reader didn’t meet your expectations. That’s definitely not the experience we want for our users.
We’d love the chance to make this right and help you find the best solution. We can assist you in troubleshooting the issue directly with our Support Team. Please reach out to us here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thanks for sharing your experience. We're sorry the fingerprint reader didn’t meet your expectations. That’s definitely not the experience we want for our users.
We’d love the chance to make this right and help you find the best solution. We can assist you in troubleshooting the issue directly with our Support Team. Please reach out to us here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com