Customer reviews from kwikset.com
Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Matte Black
Average customer rating
4.2
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
61
4 Stars
7
3 Stars
1
2 Stars
6
1 Star
10
86%of customers recommend this product.
(
64 out of
74)
Customer Reviews for Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Matte Black
Customer Rating
5
Easy to install and use
on May 24, 2021
Posted by: Jay652
from Leander, TX
Gender:Male
[This review was collected as part of a promotion.] Right out of the box you can tell the quality of the hardware is top notch. Additionally, it was really simple to install. The fingerprint reader is very impressive. As soon as your finger touches, it unlocks. Connecting to the app was easy and I love the restrictions and notifications you can enable with it. Would definitely recommend this to somebody looking for a smart lock.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Solid hardware but that's it
on November 15, 2023
Posted by: Mr Snowden
Gender:Male
Solidly built hardware & premium finish. However, that's where it ends. The iOS app is rarely updated & extremely buggy with an unintuitive GUI. Also, this thing EATS batteries. Doesn't matter if they're alkaline or lithium-ion.
Response from kwikset.comBy Mariana, Consumer Service, December 5, 2023
Hello Mr Snowden,
We are here to help! The Kwikset iOS app has been updated to version 2.1.0. Please try updating your app and for improved battery life in the lock, try the following troubleshooting steps: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
If there's any further help we can provide, we are happy to. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We are here to help! The Kwikset iOS app has been updated to version 2.1.0. Please try updating your app and for improved battery life in the lock, try the following troubleshooting steps: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
If there's any further help we can provide, we are happy to. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Fingerprints Do Not Work
on September 1, 2025
Posted by: Florida3713
I have had the lock since April and I hate it. The lock itself works well with Alexa but the fingerprint technology leaves a lot to be desired. Fingerprints disappear after a software upgrade. Wished I purchased lock with keypad
Response from kwikset.comBy Mariana, Consumer Service, September 3, 2025
Hello Florida3713, We’re here to help! To get your Halo Touch in working order, please try these quick steps: 1. Update the Kwikset app to the latest version. 2. Remove the lock from your phone’s list of Bluetooth devices. 3. Repair the lock to the app via Bluetooth: https://www.kwikset.com/support/answers/how-can-i-troubleshoot-bluetooth-connectivity-with-my-smart-lock
If you’d like some one-on-one support, our Support Team is ready to assist you here: https://www.kwikset.com/support/customer-service
Thank you, Kwikset
If you’d like some one-on-one support, our Support Team is ready to assist you here: https://www.kwikset.com/support/customer-service
Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Battery consumption makes it a one star lock
on February 1, 2023
Posted by: rgtag
from MN
Gender:Male
While the lock preforms as stated the 30 day battery life is a major failure. 30 days is only if you use a key and not the automatic feature, which drains batteries quicker. Therefore on any extended periods away from home it dies and there is no remote access you can give others, not to mention the inconvenience of a constant battery replacement regime ...if your home.
Four new batteries required every 3-4 weeks is bad engineering.
Four new batteries required every 3-4 weeks is bad engineering.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 2, 2023
Hello Rgtag,
We are here to help! Fresh alkaline batteries will last up to 6 months in the Halo lock. Please follow this link for troubleshooting steps that will help extend your lock's battery life: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock In addition, our Support Team is more than happy to assist you with the best solution at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
We are here to help! Fresh alkaline batteries will last up to 6 months in the Halo lock. Please follow this link for troubleshooting steps that will help extend your lock's battery life: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock In addition, our Support Team is more than happy to assist you with the best solution at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Great looking and works great with phone and app.
on October 19, 2024
Posted by: Auto65
Gender:Male
I purchased this lock for ease of finger print use. Can’t use if dry hands interfere. Didn’t want screen or buttons. I have installed the touchscreen HALO. We will have to wait and see???
Response from kwikset.comBy Mariana, Consumer Service, October 21, 2024
Hello Auto65,
Thanks for sharing your feedback. If there's any further support we can offer you, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thanks for sharing your feedback. If there's any further support we can offer you, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Goofs concept but fingerprints don’t work
on June 6, 2021
Posted by: Dsiv52
from Queen Creek Az
Gender:Male
I really like the idea of a fingerprint door so I bought this. Unfortunately the door keeps loosing the fingerprints. I put them in and they work for about a day, then the door won’t recognize the. They still show on my phone so I delete and re-add. Again will work for about a day. This makes this product useless.
Don’t buy this product until they work out the bugs.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, June 9, 2021
Hello Dsiv52,
We're here to help! Please ensure that your phone is using the latest version of the Kwikset app, 1.2.7, and you've updated the lock's firmware as well. We recommend reprogramming the fingerprint after cleaning the fingerprint reader and using clean, dry hands. If, after trying these steps, the fingerprints are not working, please contact our Support Team for further troubleshooting assistance at 1-800-327-5625.
Thank you,
Kwikset
We're here to help! Please ensure that your phone is using the latest version of the Kwikset app, 1.2.7, and you've updated the lock's firmware as well. We recommend reprogramming the fingerprint after cleaning the fingerprint reader and using clean, dry hands. If, after trying these steps, the fingerprints are not working, please contact our Support Team for further troubleshooting assistance at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Horrible
on September 5, 2021
Posted by: Tim r
from Westampton, NJ
Gender:Male
[This review was collected as part of a promotion.] Even though I’m connected to Bluetooth, app says that I am not. Will not allow me to setup fingerprints.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, September 8, 2021
Hello Tim r,
We're happy to help you with this. To ensure the Kwikset app connects to the lock in Bluetooth range, please follow these steps.
1. For iOS, go to your phone's settings screen and find the Kwikset app, turn on Bluetooth for the app.
2. Ensure that you are the only user logged into your app account.
3. To reset and repair through Bluetooth, remove the lock from your phone's Bluetooth list, then repair it to the app when you are near the lock.
After following these steps, program your fingerprints. Should you need any additional assistance, please give our Support Team a call at 1-800-327-5625.
Thank you,
Kwikset
We're happy to help you with this. To ensure the Kwikset app connects to the lock in Bluetooth range, please follow these steps.
1. For iOS, go to your phone's settings screen and find the Kwikset app, turn on Bluetooth for the app.
2. Ensure that you are the only user logged into your app account.
3. To reset and repair through Bluetooth, remove the lock from your phone's Bluetooth list, then repair it to the app when you are near the lock.
After following these steps, program your fingerprints. Should you need any additional assistance, please give our Support Team a call at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Challenging install & setup but worth the effort
on July 26, 2024
Posted by: JDOK
from Oklahoma
Gender:Male
Kwikset Halo Touch Contemporary lock review
Overall, I am liking this lock. Can’t speak to battery life as this was just recently installed. Enrolling fingerprints was easy enough and is a very similar process to adding fingerprints on a smart phone. The lock responds quickly and fingerprint recognition (and rejection) appears to be very accurate. This will be much more convenient, and more secure, than the keypad code lock that it replaced. Time will tell but at this point, I do recommend and would buy again. Just allow lots of time for installation and setup, be persistent and keep a close eye on tiny screws.
Materials/Quality/Appearance
A: Matte black. No dings or scratches. Weight, thickness of parts, etc. seem well made and appropriate quality for a residential deadbolt. Good appearance.
Installation
B-: Persistence is required. Deadbolt installation is easy enough but issues quickly escalate dealing with the wire. A small wire bundle connects the outside fingerprint reader to the control board on the inside part of the lock. The two portions of the wire connect with a small plastic connector. Instructions say to tuck the wire inside the cavity at the base of the inside portion of the lock. There is ample room for this within the lock housing but the wire from the outside piece is too short and the hard plastic connector is forced to remain in an area where there is not enough room. The wire connector either rubs/binds against the latch mechanism or pushes the housing out of alignment making the lock difficult to lock and unlock. It took several tries (4-5) before managing to arrange the wire so that the lock moved easily. This is important as it will likely impact battery life. Hard to turn likely means more power to do so and faster battery drain.
Setup
C: Instructions in the Kwikset app are clear enough but I ran into trouble at this point. The first thing that I found somewhat annoying is that after you have everything installed, you then have to remove the indoor cover to proceed with the setup. Removal requires a screwdriver and the removal of three screws. This gets access to three buttons inside that must be used to pair with Bluetooth and connect to Wifi. One of the buttons is for performing a factory reset which I had to do 3 times before getting all successfully connected. I am an IT professional and very experienced with network and Bluetooth devices and associated connections and the multiple factory resets should not be necessary. Also note that this same cover must be removed in order to change the batteries. Changing batteries should not require tools in my opinion.
Operation
A: Adding users is easy. As previously mentioned, adding fingerprints was also easy. The lock is very responsive and provides excellent convenience and security. Note that each user is limited to two fingerprints. If you work with your hands or tend to get very dry skin in winter time, this can distort fingerprints which especially applies to the index finger. There are also times when you may have a hand full. The easy workaround is to setup each user as two people; Bob left and Bob right (left hand and right hand). Then you can have two fingerprints from each hand to provide maximum convenience and easy operation if one fingerprint gets scraped or altered. The lock accepts up to 100 fingerprints so even with four for each user, that is a lot more than we will need.
Overall, I am liking this lock. Can’t speak to battery life as this was just recently installed. Enrolling fingerprints was easy enough and is a very similar process to adding fingerprints on a smart phone. The lock responds quickly and fingerprint recognition (and rejection) appears to be very accurate. This will be much more convenient, and more secure, than the keypad code lock that it replaced. Time will tell but at this point, I do recommend and would buy again. Just allow lots of time for installation and setup, be persistent and keep a close eye on tiny screws.
Materials/Quality/Appearance
A: Matte black. No dings or scratches. Weight, thickness of parts, etc. seem well made and appropriate quality for a residential deadbolt. Good appearance.
Installation
B-: Persistence is required. Deadbolt installation is easy enough but issues quickly escalate dealing with the wire. A small wire bundle connects the outside fingerprint reader to the control board on the inside part of the lock. The two portions of the wire connect with a small plastic connector. Instructions say to tuck the wire inside the cavity at the base of the inside portion of the lock. There is ample room for this within the lock housing but the wire from the outside piece is too short and the hard plastic connector is forced to remain in an area where there is not enough room. The wire connector either rubs/binds against the latch mechanism or pushes the housing out of alignment making the lock difficult to lock and unlock. It took several tries (4-5) before managing to arrange the wire so that the lock moved easily. This is important as it will likely impact battery life. Hard to turn likely means more power to do so and faster battery drain.
Setup
C: Instructions in the Kwikset app are clear enough but I ran into trouble at this point. The first thing that I found somewhat annoying is that after you have everything installed, you then have to remove the indoor cover to proceed with the setup. Removal requires a screwdriver and the removal of three screws. This gets access to three buttons inside that must be used to pair with Bluetooth and connect to Wifi. One of the buttons is for performing a factory reset which I had to do 3 times before getting all successfully connected. I am an IT professional and very experienced with network and Bluetooth devices and associated connections and the multiple factory resets should not be necessary. Also note that this same cover must be removed in order to change the batteries. Changing batteries should not require tools in my opinion.
Operation
A: Adding users is easy. As previously mentioned, adding fingerprints was also easy. The lock is very responsive and provides excellent convenience and security. Note that each user is limited to two fingerprints. If you work with your hands or tend to get very dry skin in winter time, this can distort fingerprints which especially applies to the index finger. There are also times when you may have a hand full. The easy workaround is to setup each user as two people; Bob left and Bob right (left hand and right hand). Then you can have two fingerprints from each hand to provide maximum convenience and easy operation if one fingerprint gets scraped or altered. The lock accepts up to 100 fingerprints so even with four for each user, that is a lot more than we will need.
Written by a customer while visiting kwikset.com