Customer reviews from kwikset.com
Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Matte Black
Average customer rating
4.1
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
61
4 Stars
7
3 Stars
1
2 Stars
7
1 Star
12
84%of customers recommend this product.
(
64 out of
76)
Customer Reviews for Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Matte Black
Customer Rating
1
Battery drain!
on March 25, 2025
Posted by: JackInTheBox
Product works, but battery drains like crazy. Not worth the buy.
Response from kwikset.comBy Mariana, Consumer Service, March 26, 2025
Hello JackInTheBox,
We're happy to help with your Halo Touch. Please follow this link for troubleshooting tips that will help extend your battery life:
https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
Should you need any further support, our Support Team is available to assist you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help with your Halo Touch. Please follow this link for troubleshooting tips that will help extend your battery life:
https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
Should you need any further support, our Support Team is available to assist you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Best Deadbolt Ever!
on February 28, 2021
Posted by: Dallasmom
from Dallas, TX
Gender:Female
[This review was collected as part of a promotion.] Kwikset totally knocked it out of the park with this deadbolt! It works so well, is very responsive, and connects to my Google home assistant flawlessly. Install went very fast – the instructions were clear and concise. The only problem I ran into was that our 1960’s door was slightly too thin! We used shims for now because we are replacing this door in the next few weeks. But if you have an older door, check that out before you purchase. What is weird is our previous deadbolt was a Kwikset touchscreen lock so I didn’t even consider this might be a problem. Your door should be 1-3/4” to 2”, and they sell a kit for doors thicker than that. Setup went flawlessly with the app, connected to my Wi-Fi, and got my family members’ fingerprints all set up with the lock. I then connected to my Google Home and can now lock and unlock my door with my voice! My favorite part is the fingerprint reader works so well – we have had zero issues with it recognizing our fingerprints. It works better than our cell phone fingerprint reader! It also locks and unlocks instantly once you touch the pad, no wait and no delay. You can store up to 50 different fingerprints in your account. The only thing is if you want to use this lock to let in a pet sitter, guest, or handyperson, you would need to meet with them in person to set up their fingerprint first. There is no way to add someone’s fingerprint remotely, so this probably would not be a good lock for an AirBnb where someone needs access and you aren’t there with them. Love love love it!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Fingerprints Do Not Work
on September 1, 2025
Posted by: Florida3713
I have had the lock since April and I hate it. The lock itself works well with Alexa but the fingerprint technology leaves a lot to be desired. Fingerprints disappear after a software upgrade. Wished I purchased lock with keypad
Response from kwikset.comBy Mariana, Consumer Service, September 3, 2025
Hello Florida3713, We’re here to help! To get your Halo Touch in working order, please try these quick steps: 1. Update the Kwikset app to the latest version. 2. Remove the lock from your phone’s list of Bluetooth devices. 3. Repair the lock to the app via Bluetooth: https://www.kwikset.com/support/answers/how-can-i-troubleshoot-bluetooth-connectivity-with-my-smart-lock
If you’d like some one-on-one support, our Support Team is ready to assist you here: https://www.kwikset.com/support/customer-service
Thank you, Kwikset
If you’d like some one-on-one support, our Support Team is ready to assist you here: https://www.kwikset.com/support/customer-service
Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great looking and feature
on February 22, 2021
Posted by: Michael Z
from Kirkland, WA
Gender:Male
[This review was collected as part of a promotion.] This smart lock is packed with technology that’s actually compatible with modern living. The fingerprint feature is great and convenient. And WiFi just makes it smarter that allows my phone being acting as a remote. But save you physical keys in case you are selling the house because that’s when you will ever need them.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great feature!
on February 16, 2021
Posted by: RachelA1020
Gender:Female
[This review was collected as part of a promotion.] I Love this lock!!!.. One of the main reasons for me wanting this lock is no one seems to lock the deadbolt when everyone leaves. This lock can be set, with an app. It also autolocks the door after being unlocked for a set amount of time. This door lock can be unlocked with the Key or set with a fingerprint to unlock. Install was really just as basic as anyother deadbolt, if replacing a current one, really all that is needed is a screwdriver. If you are installing without one, it does come with the templates to drill a hole in the door in the proper areas. The Lock Does take 4 AA batteries, only time will tell exactly how long they will last. I would definitely buy this lock again and suggest it to friends and family
Written by a customer while visiting kwikset.com
Customer Rating
5
Unique and convenient
on February 17, 2021
Posted by: raomeenas
from Memphis, TN
Gender:Female
[This review was collected as part of a promotion.] I'm a huge proponent of gadgets and tools that make my life easier. It doesn't get any easier than the Halo Touch Fingerprint Wi-Fi Enabled Smart Lock. It took about 30 minutes to install and using the directions provided, I was able to program the fingerprints of all my family members so that it would make it easier for us to get in and out of the house. I also like that there is a key just in case there is an issue with the fingerprint system; I like having the back up option. That being said, I've been using this for about a month and have had no issues with the fingerprint system at all. It is able to recognize my prints right away and haven't had any issues with non-recognition. It's also water and snow proof as I found out a couple of days ago and is still able to recognize my prints in the middle of a snowstorm. It locks and unlocks within seconds and and can be connecting to your existing Wi-Fi system. I hate having to buy extra tools, but didn't have to in this case which makes it a huge win. The app you can download is also super intuitive and easy to use. You can actually lock and unlock from the app as well so if you have guests coming, this is another handy feature. I'm definitely a huge fan and couldn't recommend this smart lock enough. It's simple design makes it convenient, secure and innovative. Highly recommend to anyone looking for an easy to use smart lock that will keep your home secure and has smart features.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Living the Keyless Life
on February 22, 2021
Posted by: Clarabell
from St. Louis, MO
Gender:Female
[This review was collected as part of a promotion.] I love the Halo Touch Contemporary Finger Print Smart Lock. My door handle set had seen its better day so I decided to upgrade the lock as well as the latch. I am not very mechanical but the installation took about 20 minutes to install but I am not that handy. The wifi app set up was convenient. You enter two fingerprints per person and up to 50 people can have access without the key. It was a snap to download the app and fairly self explanatory to use. Now I can go out for a run without my key and still be assured of the security of my possessions. It is great to bring in your groceries without fiddling for your keys. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Disapppointing
on October 31, 2025
Posted by: Chris76
Gender:Male
As much as I want to love this lock, I'm on my third one in 10 days due to malfunctions, and the honeymoon is over. Mostly, the fingerprint sensor fails and I have to use the key to unlock the door. I love the sleek, contemporary styling but the functionality has not been there for me. I think my next option is to purchase one of the keypad models, and hope for the best.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, October 31, 2025
Hello,
Your experience with our product is very valuable to us, and we'd like to help get your Halo Touch in the best working order. Here are a few steps you can try to fix this:
1. Open the door and place the latch in the locked position. Remove the key. Unscrew and remove the interior assembly of the lock and check that the cable is securely plugged in and tucked away from the spindle without being pinched. Reattach the interior assembly.
2. Recalibrate the latch with a fresh set of batteries: https://www.kwikset.com/support/answers/how-do-i-manually-latch-calibrate-my-smart-lock
3. Clean the fingerprint reader and reprogram the fingerprints with clean, dry hands.
4. For improved performance, please ensure the jamb hole is 1 inch deep and clear, along with checking the door's alignment: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Your experience with our product is very valuable to us, and we'd like to help get your Halo Touch in the best working order. Here are a few steps you can try to fix this:
1. Open the door and place the latch in the locked position. Remove the key. Unscrew and remove the interior assembly of the lock and check that the cable is securely plugged in and tucked away from the spindle without being pinched. Reattach the interior assembly.
2. Recalibrate the latch with a fresh set of batteries: https://www.kwikset.com/support/answers/how-do-i-manually-latch-calibrate-my-smart-lock
3. Clean the fingerprint reader and reprogram the fingerprints with clean, dry hands.
4. For improved performance, please ensure the jamb hole is 1 inch deep and clear, along with checking the door's alignment: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com