Customer reviews from Fellow
Fellow - Ode Brew Grinder Gen 2 - Matte Black
Average customer rating
4.6
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
403
4 Stars
47
3 Stars
18
2 Stars
16
1 Star
24
88%of customers recommend this product.
(
244 out of
277)
Customer Reviews for Fellow - Ode Brew Grinder Gen 2 - Matte Black
Posted by: Rick
Verified Purchase:Yes
This grinder was phenomenal at first, but after roughly 30-40 uses, the “anti-static” feature no longer works. Grinds fly everywhere and stick to both the machine and the cup. At the same time, the grinder keeps jamming up. Now I need to beat on the side of it to dislodge stuck beans so it’ll keep grinding. It’s Frustrating. I regret selling my old grinder.
No, I would not recommend this to a friend.
Response from FellowBy Customer Experience Team, CX, February 22, 2024
Hi there,
We're sorry to hear about your experience with your Ode Grinder. If you're experiencing jamming issues, we recommend the following maintenance and troubleshooting:
- Clean the burr chamber thoroughly, as demonstrated here: https://www.youtube.com/watch?v=iSY8mqLb0I4
- Recalibrate the burrs for a fresh start, as demonstrated here: https://www.youtube.com/watch?v=irzMw4UcTfY
- Start the Ode before adding beans.
- If grinding more than 30g or using dark/oily beans, divide the dose into smaller, slower pours.
If this doesn't help, please feel free to reach out to our Customer Experience Team at hello@fellowproducts.com for further assistance. We're here to help!
- The Fellow Team
We're sorry to hear about your experience with your Ode Grinder. If you're experiencing jamming issues, we recommend the following maintenance and troubleshooting:
- Clean the burr chamber thoroughly, as demonstrated here: https://www.youtube.com/watch?v=iSY8mqLb0I4
- Recalibrate the burrs for a fresh start, as demonstrated here: https://www.youtube.com/watch?v=irzMw4UcTfY
- Start the Ode before adding beans.
- If grinding more than 30g or using dark/oily beans, divide the dose into smaller, slower pours.
If this doesn't help, please feel free to reach out to our Customer Experience Team at hello@fellowproducts.com for further assistance. We're here to help!
- The Fellow Team
Written by a customer while visiting Fellow
Posted by: BB
Verified Purchase:Yes
Great grinder, sleek looking and gets the job done. Easy to use and I love the ability to grind a single cup at time ensuring the freshest coffee!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: Betsy
Verified Purchase:Yes
This grinder is nice and quiet. My husband loves it.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: arabin
Verified Purchase:Yes
Excellent grinder, with easy to adjust setting and automatic stop. Flavor profile is fantastic. A little pricy for the SSP burrs.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: J Prather
Verified Purchase:Yes
I really didn’t think the taste of my coffee would be so much better than my hand grinder but the v60 quality I get from the Ode2 is just awesome. I could tell since it was same coffee same water and as close a grind setting as I could get. I am so pleased with my coffee experience and the Ode2 has taken me to the next level.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: Tony
Verified Purchase:Yes
Simplistic but grinds nice with good uniformity in size. No popcorning or stalling in the hopper. Nice flavor of pour overs and AeroPress.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: Anonymous
Verified Purchase:Yes
Amazing machine, quick, efficient and worth every penny. Much quieter and faster than the one it replaced.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: CACuzcatlan
Verified Purchase:Yes
I've had the Ode Gen 2 grinder for about a month and it's been great! We'll see how it holds up in the long term, but in the short term I have no regrets about upgrading to this grinder.
I would recommend this to a friend!
Written by a customer while visiting Fellow