Customer reviews from Fellow
Fellow - Ode Brew Grinder Gen 2 - Matte Black
Average customer rating
4.6
(645 Reviews)
Rating breakdown 645 reviews
5 Stars
515
4 Stars
60
3 Stars
23
2 Stars
19
1 Star
28
89%of customers recommend this product.
(
350 out of
395)
Customer Reviews for Fellow - Ode Brew Grinder Gen 2 - Matte Black
Customer Rating
1
Don't buy unless you're a tinkerer
on September 25, 2024
Posted by: RJV
Had it for less than a month and already two catastrophic jams. I needed to follow the directions to disassemble the machine down to the burrs, and thoroughly brush out all the grounds. I expected more, certainly higher quality for the price listed. FYI, I mainly use it for french press (coarse grind), with a dark roast.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 26, 2024
Hello,
We appreciate you taking the time to share your experience with us! Your insights are very important; we will pass them along to our product team. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
Thank you!
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you taking the time to share your experience with us! Your insights are very important; we will pass them along to our product team. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
Thank you!
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
1
Terrible quality x 2
on March 23, 2025
Posted by: Hannahw87
Terrible product. This was a replacement for the one I bought that stopped functioning after 3 months. The first day I plugged this in it immediately didn’t work and made a terrible jammed sound (had not ground a single bean yet). I’m still trying to get fellow to refund me so I can buy a more reliable product.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, March 27, 2025
Hello Hannah,
Thank you for your input regarding the issues you've encountered with your original and replacement Ode Brew Grinder Gen 2.
We sincerely apologize for the inconvenience this has caused. Feedback like this helps us improve the quality standards of our products, and it is constructive for us to investigate what may have gone wrong with our product team. We will certainly forward this information. We’re glad that one of our agents has already assisted you with resolving this issue. If you need further assistance, feel free to contact us again at any time for feedback or inquiries at hello@fellowproducts.com.
If there is anything we can do to assist you, please don't hesitate to let us know. We’ll be happy to help.
Sincerely,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for your input regarding the issues you've encountered with your original and replacement Ode Brew Grinder Gen 2.
We sincerely apologize for the inconvenience this has caused. Feedback like this helps us improve the quality standards of our products, and it is constructive for us to investigate what may have gone wrong with our product team. We will certainly forward this information. We’re glad that one of our agents has already assisted you with resolving this issue. If you need further assistance, feel free to contact us again at any time for feedback or inquiries at hello@fellowproducts.com.
If there is anything we can do to assist you, please don't hesitate to let us know. We’ll be happy to help.
Sincerely,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
2
It works.
on March 1, 2025
Posted by: Eddie
It works, but it's too messy. I regret the purchase.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, March 10, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you need further assistance with your machine or have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you need further assistance with your machine or have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Posted by: Woods
from Washington state
Verified Purchase:Yes
The grinder is nice and quiet. It grinds great but the beans get caught in the hopper constantly. Everything is clean and it gets caught. For the price this should not be happening. Bad hopper design. The auto shut off shuts off to soon consistently. Even when it’s grinding it will shut off. I would not recommend for the price. Everything else works flawlessly.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
4
excellent grinding
on January 29, 2025
Posted by: Eric
got this about a week ago. Grinding is great, fast, and the non static feature on the cup also works wonders to keep the grinder from making a mess.
I don't give it 5 starts because it has a lot of coffee retention. I've put 18 g of coffee and gotten 17 g afterwards.
I don't give it 5 starts because it has a lot of coffee retention. I've put 18 g of coffee and gotten 17 g afterwards.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
Maintenance heavy
on July 8, 2025
Posted by: imamatchagirlnow
I’ve have both Ode Gen 1 and 2, and the design is beautiful and I love how quiet it is, but it takes too much maintenance. After about six weeks the grounds get stuck, even after clearing them. You have to disassemble the grinder to get them out, which would have been ok, but each time I cleared it and reassembled the grinder still stuck, or ran and ground the beans unevenly. I even recalibrated it. Fellow had to replace my grinder several times, and each grinder did the exact same thing. I’ve never experienced this with a cheap grinder. I am sad this didn’t work out, I loved how it look and aesthetic is my top priority in a product.
I hope they come out with a fix for this soon!
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
3
It's just okay - clogs occasionally
on January 19, 2023
Posted by: Dan F.
from US
The Ode Gen 2 is really nice to look at on my countertop and seems to do a pretty good job with consistent grinds, but for the money I would expect the hopper/grinding chamber not to clog as often as it does. I'd say one out of every 8-10 grinds (of 30g max to this point) it shuts off early without grinding all of the beans - even when the beans have been shuttled down into the grinding chamber. Again, it's fine and I can still get it to work after additional agitation or tipping, but I'd say the grinder is just okay. It feels like aesthetics were prioritized slightly above functionality, which is maybe more important that grinding to some. I'm sure Gen.2 is better than Gen.1, but If I were to need another grinder right now I'd definitely look for something different.
Written by a customer while visiting Fellow
Customer Rating
1
Dissapointing
on November 23, 2022
Posted by: Meharban S.
from US
The grinder hasn't worked properly from day one. Grind quality is abysmal and it makes a weird noise and starts to shake when I turn it on. The coffee it produces is bitter and my v60 clogs if I even try to get a somewhat fine grind. My 75 dollar normcore hand grinder has less fines than this one and never clogged the v60 even with very fine grinds. Customer support basically told me to go buy a bunch of tools and sent me a youtube video and told me to fix it myself. Never buying from this company again. Very skeptical of all the positive reviews.
Written by a customer while visiting Fellow