Customer reviews from Fellow
Fellow - Ode Brew Grinder Gen 2 - Matte Black
Average customer rating
4.6
(533 Reviews)
Rating breakdown 533 reviews
5 Stars
426
4 Stars
47
3 Stars
19
2 Stars
16
1 Star
25
88%of customers recommend this product.
(
264 out of
299)
Customer Reviews for Fellow - Ode Brew Grinder Gen 2 - Matte Black
Customer Rating
1
Disappointing experience
on December 30, 2024
Posted by: Vincent
I was really looking forward to replacing our smeg grinder with this new grinder, but it's been rather disappointing from my 2 weeks of using it. The grinder jammed once and the process of unjamming it is way too cumbersome and I feel like it'll happen more frequently with more usage (I use dark roast coffee only). The anti static feature doesn't seem to work after initial usage. Aside from that the grinder does look and feel premium. In the end I'm returning it since it falls short in functionality and quality of life for the price I'm paying.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 6, 2025
Subject: Your Feedback Matters
Hi there,
Thank you for sharing your experience with us! We truly appreciate your insights, as they play a crucial role in helping us improve our products. Rest assured, we will pass your feedback along to our product team for consideration.
If you have any more thoughts or suggestions, please don’t hesitate to reach out at hello@fellowproducts.com. We value your input and look forward to hearing from you!
Thank you!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Hi there,
Thank you for sharing your experience with us! We truly appreciate your insights, as they play a crucial role in helping us improve our products. Rest assured, we will pass your feedback along to our product team for consideration.
If you have any more thoughts or suggestions, please don’t hesitate to reach out at hello@fellowproducts.com. We value your input and look forward to hearing from you!
Thank you!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
Price drop after sale
on August 30, 2024
Posted by: Sm02
Grinder went on sale 2 weeks after I bought it for far less. Would like a refund
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, September 3, 2024
Hello,
We appreciate you taking the time to share your experience with us! Your insights are very important, and we will definitely pass them along to our team concerning our policy on retroactive discounts. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you taking the time to share your experience with us! Your insights are very important, and we will definitely pass them along to our team concerning our policy on retroactive discounts. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Posted by: Anonymous
Verified Purchase:Yes
As an ex barista, this grinder is exactly what we are looking for. Allows us to dial in to a very fine grind for espresso, but also leaves plenty of room for any other coffee needs, such as a course grind for cold brew.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
I comparison shopped for you. Just buy it.
on October 3, 2024
Posted by: CFox
Watched a thousand review videos for a grinder. I agree this is the best mid-priced model one can buy. Great value for the money. It just works, well!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
A Work of Art
on August 20, 2024
Posted by: June
Wow, this has upped my coffee game considerably. A great range to adjust for different beans for my pour overs. Did I mention - she is hot!! So sexy, so sleek. The rest of my kitchen does not deserve to share her presence.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
on September 28, 2024
Posted by: R Pearce
Incredibly quiet, quick, and consistent. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Fellow backs their product
on October 5, 2024
Posted by: Greg
Great product with a great guarantee. Fellow backs their product 100% and I get a perfect grind every time. Thanks Fellow!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Clogging problem
on December 13, 2024
Posted by: Lala9
I’ve only used this for a short time and it’s already become clogged. I followed the directions for the remedy to get it working again but not sure I’ll keep this grinder. I had another brand for years and never had that issue.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, December 17, 2024
Thank you so much for sharing your experience with us! We truly appreciate your feedback, and we’ll gladly pass it along to our product team, who are always eager to enhance our offerings. If you have any further suggestions or thoughts, please don’t hesitate to reach out to us at hello@fellowproducts.com.
Best regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Best regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow