Customer reviews from Fellow
Fellow - Ode Brew Grinder Gen 2 - Matte Black
Average customer rating
4.6
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
403
4 Stars
47
3 Stars
18
2 Stars
16
1 Star
24
88%of customers recommend this product.
(
244 out of
277)
Customer Reviews for Fellow - Ode Brew Grinder Gen 2 - Matte Black
Posted by: TonyT
from Los Angeles
Verified Purchase:Yes
Defective unit was shipped to me. Contacted Fellow for a replacement. Approved for replacement but replacement never shipped. Purchased 1 month ago and I still dont have the grinder.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
2
Not worth the price. Poor functionality, jams regularly
on November 23, 2024
Posted by: Disappointed Customer
Do not purchase if you want a functional and quality coffee grinder. For the amount of money this thing was it does not function like a quality piece of machinery. Looks great but the number one complaint is that it is poorly engineered so it jams regularly and requires regular disassembly to fix. Additionally it makes giant mess on your countertop because the grinds canister opening is too small and the output scatters grinds instead of precisely dropping them into the canister. I've purchased a handheld vacuum just to deal with the constant mess.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 26, 2024
Hi,
Thank you so much for sharing your experience with us! We truly value your feedback, as it helps us improve and better serve our community. Please know that we will pass your insights along to our product team. If you have any more thoughts or suggestions you'd like to share, don’t hesitate to reach out to us at hello@fellowproducts.com.
We appreciate your support!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for sharing your experience with us! We truly value your feedback, as it helps us improve and better serve our community. Please know that we will pass your insights along to our product team. If you have any more thoughts or suggestions you'd like to share, don’t hesitate to reach out to us at hello@fellowproducts.com.
We appreciate your support!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Posted by: A
Verified Purchase:Yes
This is the worst thing I've ever spend $ on. I was so excited to get this flat burr grinder to replace our trusty bodum conical burr grinder but it is a literal piece of junk. It gets clogged way too often, almost every day. Tapping the sides does nothing to dislodge the beans so we have to remove the burrs constantly and clean it out which is not a very fun process and certainly isn't 'upping our coffee game'. Don't buy this piece of junk! Glad I didn't purchase anything else from this company.
Written by a customer while visiting Fellow
Posted by: Scar
Verified Purchase:Yes
Overall, the product just seemed weak. Calibrating for cold brew and it constantly jammed
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
Makes a mess.
on March 1, 2025
Posted by: Hawaiowan
Ground coffee ends up everywhere. You pull the magnetic catch cup out and grounds still fall out of the burr section.
Response from FellowBy CX, Customer Experience Team, March 4, 2025
Hi there,
Thank you so much for taking the time to share your experience with us! We genuinely appreciate your feedback, as it helps us grow and improve. Please know that we will pass your thoughts along to our product team. If you have any more insights or suggestions, don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and support you.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for taking the time to share your experience with us! We genuinely appreciate your feedback, as it helps us grow and improve. Please know that we will pass your thoughts along to our product team. If you have any more insights or suggestions, don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and support you.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
3
With flavored coffee the burr's
on July 24, 2023
Posted by: David r.
from US
With flavored coffee the burr's would clog. Sent it back.
Otherwise great design and quality build
Otherwise great design and quality build
Written by a customer while visiting Fellow
Customer Rating
5
Live, Love, Ode gen 2!
on May 19, 2023
Posted by: John M.
from US
I had the gen 1 which I loved., this gen 2 with the SSP MP Burrs is truly a masterpiece, a love affair,. a hot, steamy exotic, mad passionate, torrid affair, only without the bitter aftertaste! The degree to which this grinds is extraordinary. The anti static technology is flawless which, if I may say so, is an enormous improvement over the gen 1. I’m able to achieve degrees of smoothness in my pour over recipes that is just indescribable!
If I was forced to rid my life of everything that didn’t give me great joy, then you’d find me standing under an overpass, lovingly clutching my two cats & my Fellow Ode gen 2 grinder!
Written by a customer while visiting Fellow
Posted by: Tiberius
Verified Purchase:Yes
its location has not been determined, it is meant as a replacement as it was the only option available. I would have preferred a refund as the Opus fell apart, the burr cradle blew out of the interior structure, but could not we awarded a refund. As the replacement opus was not an option for me, upgrading was the only solution. The package was picked up Jan 16, as of today Feb 2, there is no information as to the whereabouts of the package, as tracking has remained unchanged since January 22, 2024.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow