Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte White
Average customer rating
4.5
(1,389 Reviews)
Rating breakdown 1,389 reviews
5 Stars
1,022
4 Stars
170
3 Stars
87
2 Stars
52
1 Star
58
86%of customers recommend this product.
(
242 out of
282)
Customer Reviews for Fellow - Stagg EKG Pro - Matte White
Customer Rating
3
Great kettle, useless app
on August 11, 2024
Posted by: Jeff
Kettle works great, no complaints there. The app is completely worthless so far. When it does connect it won't update, now it won't connect at all. It would be five stars if it weren't for the dysfunctional app.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, August 19, 2024
Hi Jeff,
Thanks so much for sharing your experience with us! We really appreciate it. We'll definitely pass along your feedback to our product team, who are always eager to make our products even better. If you have any more ideas or feedback, please don't hesitate to reach out to us at hello@fellowproducts.com.
Best,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thanks so much for sharing your experience with us! We really appreciate it. We'll definitely pass along your feedback to our product team, who are always eager to make our products even better. If you have any more ideas or feedback, please don't hesitate to reach out to us at hello@fellowproducts.com.
Best,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Worth the Investment
on August 17, 2024
Posted by: RomanIsaac
The slow pour rate is exceptional even among gooseneck kettles, and it makes for excellent pourover. Also, since Fellow is U.S. based, I know this will work with the electrical system in my home.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Love it
on August 20, 2024
Posted by: keran
I love the design and the speed at which the water boils. My only criticism is that the color of the wood on the knob on the lid is darker than the light wood of the handle, just a little thing but nonetheless, it was very expensive, and I expected it to be perfect.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Overpriced, under-performing
on October 28, 2024
Posted by: Nick-knack
For the premium price it should have more features and higher build quality. The tip of the spout is literally razor sharp raw-cut metal; I'm surprised this wasn't rounded off. I was disappointed to see how poor it is at maintaining the correct time; I have to reset the time every week to keep it anywhere near correct. The highest volume setting for the ready chime is too low to be heard more than a few feet away and then only in a silent room. Finally the feature allowing you to set a time for your water to be hot and ready for you is inadequately described; there's no explanation regarding whether there's a safety so that the kettle won't melt down and start a fire if it is accidentally left empty when the timer is set. Without knowing the answer to that question I'm unwilling to make a habit of using that feature. All in all, overpriced for what you get, and with too little attention to safety.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 30, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
Love it
on January 1, 2025
Posted by: Louie
Don't know how I waited so long this thing is a game changer
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Great but One Flaw
on February 2, 2025
Posted by: MikeyL
Love everything about except it leaks from the top lid even when filled below max level.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Beautiful but flawed in practice
on February 10, 2025
Posted by: mp207
It's very beautiful and intuitive to use, although it's a little small for daily use by more than 1 person. I've given it 3 stars because there are some key design flaws:
1) The lid is difficult and almost dangerous to open when the kettle is on. It's hard to avoid the hot steam coming out of the vents because of the design of the lid. I drink tea and my partner drinks coffee. It's a small enough kettle that we have to refill or top it off it after making coffee/tea for one of us, so we're often taking off the lid when there's still very hot water inside. It's very frustrating. I've had other electric kettles and this has never been a problem.
2) There is only an option to turn the "hold mode" on or off (using a button at the back of the kettle) and the hold mode time is really long (60 min). I have forgotten about it after pouring some tea and then have noticed that the kettle was basically warming nothing because there wasn't any water inside after the little that was left evaporated. For a device that is supposed to allow for precision, it would be nice if there was the ability to select a wider range of hold mode times and for there to be a sensor so that if there isn't any water inside, it turns off.
Overall, there are other kettles on the market with the same level of temperature precision, more hold time options, and less physical design flaws (bigger tank and lids that aren't dangerous to open when hot). They might not have as beautiful of a temperature selection design, but I think i'm going to switch to a different brand because the things I listed above annoy me too much.
Response from FellowBy CX, Customer Experience Team, February 13, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
The BEST Tea Kettle
on March 18, 2025
Posted by: LB
LOVE! The new color are gorgeous and it works like a dream! Hot water in seconds!
I would recommend this to a friend!
Written by a customer while visiting Fellow