Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte White
Average customer rating
4.5 out of 5
4.5
(1,389 Reviews)
Open Ratings Snapshot
Rating breakdown 1,389 reviews
5 Stars
1,022
4 Stars
170
3 Stars
87
2 Stars
52
1 Star
58
86%of customers recommend this product. 
(
242 out of 282
)
Best Buy Privacy Policy
Customer Reviews for Fellow - Stagg EKG Pro - Matte White
Customer Rating
2 out of 5
2
CHIME FAIL
on September 23, 2023
Posted by: Sj
Upgraded for the chime specifically and I set it up to find that THE CHIME IS A *SINGLE* BARELY AUDIBLE CHRIP even when turned up to 10... all I want is to be able to hear when my water is ready but this does not fix the problem at all and I am SO disappointed. 😭
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1 out of 5
1
Odor too strong, lasting and not-tolerable.
on February 24, 2024
Posted by: Joan
Verified Purchase:Yes
I returned my beautiful kettle. The design is incomparable, but the smell even right out of the box was off-putting. When I boiled water, the smell permeated my kitchen and lasted for a few hours. Fellow could not guarantee a replacement would be odor-free. They did give me a full refund. But I was deeply disappointed.
Response from FellowBy CX, Customer Experience Team, February 29, 2024
Hi there,
 
We're sorry to hear about your experience with your Stagg EKG Electric Kettle. The smell emitting from the Kettle is the initial degassing of components. Due to them being so new, it is normal and will fade with time. We're glad to hear we were able to assist you with a refund. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com
 
- The Fellow Team
Written by a customer while visiting Fellow
Customer Rating
1 out of 5
1
The kettle unable to sense the base.. It is at base but it doesnt heat up or do anything.
on December 31, 2024
Posted by: Karl
The kettle unable to sense the base.. It is on the base but it doesnt heat up or do anything unlike my other kettle.. Hope this is just a defective one and does not happen often. I like the design but hopefully there is a quality control with these product…
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 13, 2025
Hi there,

Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.

- The Fellow Team


Kyle

Customer Experience Agent

[He/Him pronouns]

Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1 out of 5
1
Smells like plastic. Base emits
on March 22, 2022
Posted by: Robert S.
from US
Smells like plastic. Base emits plastic fumes when heating
Written by a customer while visiting Fellow
Customer Rating
5 out of 5
5
Beautiful, fast, fun
on July 28, 2023
Posted by: Lodato
from US
I only recently found out about Fellow products, a couple of months ago. I first purchased from a 3rd party retailer, not realizing the Stagg came in different colors! So I had to return so I could buy this one, it's so beautiful in my kitchen.
Aesthetics aside, the design of the pour is perfect, something that you don't often see in gooseneck designs. Inevitably there's always water left at the bottom below the pour line, but I don't have that issue with this one, idk how but it empties really well. Super fast boiling, by the time I've ground my beans and put them in my pour over filter it's done. Silent, and the stay mode is really nice. The little secret built-in game is an absolute delight, I actually have played it a couple of times. Nice touch.
Overall, I really think this is worth the expense, it can be hard to take a big plunge like this cost but I don't regret it at all. Brings me visual happiness, it's lightweight and efficient, and generally takes the chore out of making coffee by hand when the boil doesn't take any time at all. Buy it!
Written by a customer while visiting Fellow
Customer Rating
1 out of 5
1
Display stops working
on September 26, 2023
Posted by: TeaDrinker1010
I've used this most days since I purchased it a little over 2 years ago. Now, the display has stopped working which means I have no idea what temp the water is. This is a big deal because the selling point for me was being able to control the temp for various teas.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1 out of 5
1
Leaks, pours extremely slowly, surprisingly poor design for such an expensive product
on October 4, 2023
Posted by: Al
from Boston
Verified Purchase:Yes
Leaks, pours extremely slowly, surprisingly poor design for such an expensive product
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
5 out of 5
5
Massively improved home set up great product
on October 21, 2023
Posted by: Lochiec
from Canberra, Australia
I bought this a month ago to upgrade my home set up (was previously using a regular kitchen kettle) and it is as amazing as the reviews suggest. Super clean, easy to use, super accurate for perfect pouring! My only complaint is the tiniest of things, when I set the temperature it sometimes heats up to 1 degree too hot, if I set to 91 Celsius it sometimes heats up to 92. That’s my only complaint! Amazing product
I would recommend this to a friend!
Written by a customer while visiting Fellow
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