Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte White
Average customer rating
4.5
(1,389 Reviews)
Rating breakdown 1,389 reviews
5 Stars
1,022
4 Stars
170
3 Stars
87
2 Stars
52
1 Star
58
86%of customers recommend this product.
(
242 out of
282)
Customer Reviews for Fellow - Stagg EKG Pro - Matte White
Customer Rating
5
on March 20, 2025
Posted by: Paul
The chime when the temp is reached should be louder.
Written by a customer while visiting Fellow
Customer Rating
5
Beautiful design and easy to use features.
on March 24, 2025
Posted by: queen B
I bought this for both design and function. I wanted a white elec kettle that was not big and bulky on my counter. The added features of seeing the temperature as it heats and being able to put it on "hold mode," so it stays hot, is great. I have yet to try using auto start with wifi, but it sounds like a cool feature. The most important thing besides the color is that there is no bad smell. I had returned two kettles prior due to a smell that would not go away and permeated the water taste. It is quiet and heats very quickly. I feel like I have a piece of art in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: B Ives
from SC
Verified Purchase:Yes
The Kettle heating water part of this is excellent. It heats very quickly and pours very nicely, we use it multiple times a day!
However, for the price there is much to dislike about this product and make me question why this brand is so recommended.
The rubber seal on the lid comes off all the time just from taking the lid on and off. The "tech" features are awful. First you have to turn the kettle on to start heating before you can access the menu. The documentation does not go into detail about what the different functions do exactly. The Chime setting goes from 1 to 10 but really is just from off to quiet. It does not give a confirmation notification to let you know what the chime setting is, you have to turn it on and heat water to hear it. And the Chime is just too quiet, I can barely hear it over the boiling water. I love you can set a time to hold the temp but hate that while keeping the kettle off the base for a few minutes when you put it back it starts heating again unless you manually turn it off. I would expect it to time out after 30 - 60 seconds of the kettle being removed from the base.
Then you get into the app and the experience gets really bad. It took me a good hour of playing with this thing, unplugging the kettle, resetting my phone, toggling this and that until the app could see the kettle and connect to my wifi. After going through all that I realized there is no point. I can't schedule or toggle the kettle from the app, its only to update the firmware, which at this point does nothing. Its a total waste and makes no sense to require wifi for this.
This is my first purchase from Fellow and given my experience and impression will probably be the last. The experience does not live up to the price
The rubber seal on the lid comes off all the time just from taking the lid on and off. The "tech" features are awful. First you have to turn the kettle on to start heating before you can access the menu. The documentation does not go into detail about what the different functions do exactly. The Chime setting goes from 1 to 10 but really is just from off to quiet. It does not give a confirmation notification to let you know what the chime setting is, you have to turn it on and heat water to hear it. And the Chime is just too quiet, I can barely hear it over the boiling water. I love you can set a time to hold the temp but hate that while keeping the kettle off the base for a few minutes when you put it back it starts heating again unless you manually turn it off. I would expect it to time out after 30 - 60 seconds of the kettle being removed from the base.
Then you get into the app and the experience gets really bad. It took me a good hour of playing with this thing, unplugging the kettle, resetting my phone, toggling this and that until the app could see the kettle and connect to my wifi. After going through all that I realized there is no point. I can't schedule or toggle the kettle from the app, its only to update the firmware, which at this point does nothing. Its a total waste and makes no sense to require wifi for this.
This is my first purchase from Fellow and given my experience and impression will probably be the last. The experience does not live up to the price
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
extremely glitchy
on March 5, 2025
Posted by: vinay
I have to assume the quality has gone down steadily over the years and we've missed the window where these were worth getting
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, March 10, 2025
Hi there,
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
2
CUTE BUT BOILS OVER, EVEN WHEN LOADED WELL BELOW MAXIMUM LINE
on February 1, 2024
Posted by: Silver_Rose
It is a good thing I live alone because this kettle boils over and spews hot water, even when I only fill it to an inch and a half BELOW the maximum line, even when taking into account that I live at high altitude (5,00 feet above sea level.) I think this thing can handle two small cups of water, so I am out of luck if I have guests. I have to think whether or not to return it. I am disabled and home bound, so returning things is very difficult for me. It seems like every time something is advertised as being "top of the line" or "luxe" or "high tech" or the best of anything, it works FAR less efficiently than an old style WHATEVER. In this case, I think a tea kettle on the stove would be preferable to THIS temperamental thing. I am very disappointed.!
Written by a customer while visiting Fellow
Customer Rating
1
Unsystematized app,
on June 14, 2024
Posted by: MOMOMO
I had a hard time registering at first. It kept saying invalid because the serial number was not the one attached to the kettle.
Unsystematized app, and then the wifi doesn't work, and they call it pro and sell it for a high price..
What kind of firmware update takes more than 3 days.. It doesn't even update. I will never buy a product from here again.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
Heavily Flawed
on March 20, 2023
Posted by: Craig D.
from US
If you like steam shooting out of the lid, along with boiling water that pools in the lid, and want to pay a ton of money, then this is for you!
Written by a customer while visiting Fellow
Customer Rating
1
Disappointed
on September 6, 2024
Posted by: brian
Something I haven't seen mentioned, which is this kettle's biggest flaw: if you fill to the max line, a lot boiling water will spurt out of the holes in the lid, and this water must be cleaned up before you pour with the kettle, otherwise you risk burning yourself, damaging your scale, etc. I'm even concerned for the kettle's base, because water spills onto the power/temp dial. This also means that you end up with a significant amount of water less than you put in. For me, this has been an issue in making coffee in a french press.
As others have mentioned, this kettle pours slowly. It's good for pour over, but too frustrating for filling a french press or even a mug of tea.
It's nice looking, but for the price it's functionality should include filling to the max line without the possibility of being scalded or cleaning up a bunch of hot water.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 9, 2024
Hello Brian,
We regret to learn about your situation. A member of our Customer Experience team has contacted you through email to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about your situation. A member of our Customer Experience team has contacted you through email to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow