Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte White
Average customer rating
4.5
(1,389 Reviews)
Rating breakdown 1,389 reviews
5 Stars
1,022
4 Stars
170
3 Stars
87
2 Stars
52
1 Star
58
86%of customers recommend this product.
(
242 out of
282)
Customer Reviews for Fellow - Stagg EKG Pro - Matte White
Posted by: K
Verified Purchase:Yes
Sleek design but leaks when pouring. Not great for piping hot water!
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
5
Excellent function, good looking & a joy to use.
on June 11, 2024
Posted by: StaggAdmirer
Verified Purchase:Yes
Function/Features: Works very well. The spout directs water gently and precisely, so there is no splashing over the cone/filter. The kettle heats up very quickly and maintains the temperature for 5 minutes without needing to set it up that way; enough time to do a pour over. The handle is shaped well for a nice ergonomic fit. The kettle is light, due to aluminum material. The lid has no chance of falling out while pouring. It is a joy to use on a daily basis.
Craftsmanship: the wood knob on top is a little loose and rotates a bit when removing the lid, which has an appropriately snug fit into the opening.
RE: White w/maple kettle...
Materials: Very nice materials and finishes. Everything is white (base, kettle, lid, cord), except the handle, handle collar/fastener and the knob on the lid. The cord is heavy-duty and short. Because it is heavy-duty it is not very flexible, which makes it a challenge to stow the cord and the unit against the backsplash of the counter.
Aesthetics: Good looking, with some room for improvement, according to my own tastes. The screw to fasten the handle is attractive and visible at the back of the handle, but I think would look better if it were plugged with maple instead; the shiny chrome-colored collar at the base of the handle would look better it it were to match the kettle color or if it were matte metal.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Great kettle, coating flakes
on July 2, 2024
Posted by: Erin
The kettle functions well, the spout is very nice, it gives a good pour. There has Not so far after a little over a year of use been any kind of malfunction with the electronics. However, inside a year of daily use (heating water 1-3 times per day, sitting on the counter), the powder coating is flaking off of the green one. I don't know if this is a common issue or specific to this color, but I would hope for a bit better attention to detail in a premium presenting product when the coating on my water bottle holds up for the most part on falls to rocks and pavement.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, July 16, 2024
Hello Eridian,
We regret to learn about this situation. A member of our Customer Experience team sent you an email to assist in resolving this matter. We look forward to connecting with you and rectifying the situation!
Best regards,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about this situation. A member of our Customer Experience team sent you an email to assist in resolving this matter. We look forward to connecting with you and rectifying the situation!
Best regards,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Great kettle, but slow pour for tea.
on July 9, 2024
Posted by: Daniel
It's so pretty but pours so slowly, not good for tea.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Great electic kettle
on August 4, 2024
Posted by: hank
What I like best is how fast it heats water and that it isn't huge since I only make one cup of tea. What I wish was different is how fast the water flows from the spout. It's a little slow but really, a pretty minor issue.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Consistent and convenient
on August 24, 2024
Posted by: Matt
Beats holding an instant-read thermometer in your kettle just get that perfect brew!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
Uncomfortable to hold and cheap material
on September 6, 2024
Posted by: Going
I was so excited to receive this but was disappointed upon opening it. It felt rather cheap material-wise and the handle is super awkward—not at all ergonomic. You have to sort of twist your wrist in a weird way to hold onto it, or prop your thumb up on the stubby part while using the rest of your hand to hold onto the handle. As someone with tendonitis, I don’t recommend this kettle at all. It doesn’t feel like the design was well-thought out in terms of usage and comfort. It does look nice on the counter though. 😅
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 9, 2024
Hi,
Thank you for taking the time to share your experience. We'll be sure to share your feedback with our product team as they are always looking for ways to improve our products. If you have any additional feature requests or feedback, feel free to send them our way by contacting us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for taking the time to share your experience. We'll be sure to share your feedback with our product team as they are always looking for ways to improve our products. If you have any additional feature requests or feedback, feel free to send them our way by contacting us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Feel great, pours great
on September 10, 2024
Posted by: konstk1
My favorite thing is how comfortable it feels in my hand. The pour is slow and consistent.
I would recommend this to a friend!
Written by a customer while visiting Fellow