Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte Black
Average customer rating
4.5
(1,417 Reviews)
Rating breakdown 1,417 reviews
5 Stars
1,043
4 Stars
176
3 Stars
87
2 Stars
53
1 Star
58
86%of customers recommend this product.
(
262 out of
303)
Customer Reviews for Fellow - Stagg EKG Pro - Matte Black
Customer Rating
5
Love it
on August 20, 2024
Posted by: keran
I love the design and the speed at which the water boils. My only criticism is that the color of the wood on the knob on the lid is darker than the light wood of the handle, just a little thing but nonetheless, it was very expensive, and I expected it to be perfect.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Overpriced, under-performing
on October 28, 2024
Posted by: Nick-knack
For the premium price it should have more features and higher build quality. The tip of the spout is literally razor sharp raw-cut metal; I'm surprised this wasn't rounded off. I was disappointed to see how poor it is at maintaining the correct time; I have to reset the time every week to keep it anywhere near correct. The highest volume setting for the ready chime is too low to be heard more than a few feet away and then only in a silent room. Finally the feature allowing you to set a time for your water to be hot and ready for you is inadequately described; there's no explanation regarding whether there's a safety so that the kettle won't melt down and start a fire if it is accidentally left empty when the timer is set. Without knowing the answer to that question I'm unwilling to make a habit of using that feature. All in all, overpriced for what you get, and with too little attention to safety.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 30, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
Love it
on January 1, 2025
Posted by: Louie
Don't know how I waited so long this thing is a game changer
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Great but One Flaw
on February 2, 2025
Posted by: MikeyL
Love everything about except it leaks from the top lid even when filled below max level.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Beautiful but flawed in practice
on February 10, 2025
Posted by: mp207
It's very beautiful and intuitive to use, although it's a little small for daily use by more than 1 person. I've given it 3 stars because there are some key design flaws:
1) The lid is difficult and almost dangerous to open when the kettle is on. It's hard to avoid the hot steam coming out of the vents because of the design of the lid. I drink tea and my partner drinks coffee. It's a small enough kettle that we have to refill or top it off it after making coffee/tea for one of us, so we're often taking off the lid when there's still very hot water inside. It's very frustrating. I've had other electric kettles and this has never been a problem.
2) There is only an option to turn the "hold mode" on or off (using a button at the back of the kettle) and the hold mode time is really long (60 min). I have forgotten about it after pouring some tea and then have noticed that the kettle was basically warming nothing because there wasn't any water inside after the little that was left evaporated. For a device that is supposed to allow for precision, it would be nice if there was the ability to select a wider range of hold mode times and for there to be a sensor so that if there isn't any water inside, it turns off.
Overall, there are other kettles on the market with the same level of temperature precision, more hold time options, and less physical design flaws (bigger tank and lids that aren't dangerous to open when hot). They might not have as beautiful of a temperature selection design, but I think i'm going to switch to a different brand because the things I listed above annoy me too much.
Response from FellowBy CX, Customer Experience Team, February 13, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
The BEST Tea Kettle
on March 18, 2025
Posted by: LB
LOVE! The new color are gorgeous and it works like a dream! Hot water in seconds!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Hot Kettle for the Desert
on March 21, 2025
Posted by: Anonymous
We first experienced this Electric Kettle's cousin on an escape to Palm Springs. Decided we needed one, and so glad it is now a prime fixture in our open kitchen. We both love the style, the ease, the rapid heating speed and the clean lines. It is quiet & extremely efficient. We chose white on white as it works perfectly with our decor, and there are multiple tempting color combinations, each with a sensually pleasing aesthetic.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Excellent
on March 27, 2025
Posted by: Chapel thrill
Bought pro studio 2 weeks ago. Had basic one prior. Also have non electric jic. Aesthetics wonderful. Programming excellent. Ability to program length of time to maintain temp very useful. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Fellow