Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte Black
Average customer rating
4.5
(1,417 Reviews)
Rating breakdown 1,417 reviews
5 Stars
1,043
4 Stars
176
3 Stars
87
2 Stars
53
1 Star
58
86%of customers recommend this product.
(
262 out of
303)
Customer Reviews for Fellow - Stagg EKG Pro - Matte Black
Customer Rating
4
Great but could be better
on May 8, 2023
Posted by: Steven H.
from US
I think it's great, I do look forward to some software updates, however. The internal clock is now 4 minutes off, which doesn't make sense given that it is connected to WiFi where it could synchronize publicly available NTP servers, like the NIST.gov servers.
I would also like an easy way to create and switch between "favorites," which isn't a concept that it implements. It has several built-in modes for things like pour-overs, Oolong tea, etc., but I want to put in and name my own.
Also, the beeper at max volume is pathetic. It's such a low volume that having a choice between volumes seems pointless. Why not use the App for notifications. I have an iPhone and it would be really nice to be notified that the temp is ready no matter where in the house I am.
BTW-Thanks for having 104 degrees F. One of my primary uses is for it to auto-start in the morning with pre-boil, then cool to 104, since I have chronic sinus problems, and this has the water perfect for my sinus rinses. This has made this process MUCH easier.
Written by a customer while visiting Fellow
Customer Rating
4
Great features added. Some tweaks still needed.
on March 13, 2023
Posted by: Jennifer H.
from US
Solid upgrades. The extra button to enter setup mode makes a major difference - you no longer have to play "guess how long to hold the big button" to access various settings. The new lid also fits much better.
Great features that were badly needed:
* Beep to announce boiling is done, w/ adjustable volume
* Adjustable hold time added in software
* F/C degree switch incorporated into software
* Programmable start time
* Beep to announce boiling is done, w/ adjustable volume
* Adjustable hold time added in software
* F/C degree switch incorporated into software
* Programmable start time
Remaining issues:
* Beep should be louder - max is still very quiet
* Built-in clock loses time very rapidly
* What's the wifi connection for if I can't remote start/control the kettle?
* Beep should be louder - max is still very quiet
* Built-in clock loses time very rapidly
* What's the wifi connection for if I can't remote start/control the kettle?
Biggest gripe: The programed start time will just delete itself if you don't use the kettle during the programmed hold window every day. For instance, if you program the kettle to boil at 8 a.m. every morning but you sleep in on Sunday, the kettle won't turn on at 8 a.m. on Monday. BIG issue. This should be patched.
Written by a customer while visiting Fellow
Customer Rating
4
Great kettle but has some bugs.
on December 13, 2022
Posted by: Bill C.
from US
This is a great kettle. Well balanced. Pours well. This would be five stars rating, but the schedule functionality does not work consistently. I set it the night before. It just shows the "Schedule" view in the morning and does not boil at the scheduled time (see photo). I'm hoping it is a bug and they can fix it in a future software update.
Written by a customer while visiting Fellow
Customer Rating
2
CHIME FAIL
on September 23, 2023
Posted by: Sj
Upgraded for the chime specifically and I set it up to find that THE CHIME IS A *SINGLE* BARELY AUDIBLE CHRIP even when turned up to 10... all I want is to be able to hear when my water is ready but this does not fix the problem at all and I am SO disappointed. 😭
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
Odor too strong, lasting and not-tolerable.
on February 24, 2024
Posted by: Joan
Verified Purchase:Yes
I returned my beautiful kettle. The design is incomparable, but the smell even right out of the box was off-putting. When I boiled water, the smell permeated my kitchen and lasted for a few hours. Fellow could not guarantee a replacement would be odor-free. They did give me a full refund. But I was deeply disappointed.
Response from FellowBy CX, Customer Experience Team, February 29, 2024
Hi there,
We're sorry to hear about your experience with your Stagg EKG Electric Kettle. The smell emitting from the Kettle is the initial degassing of components. Due to them being so new, it is normal and will fade with time. We're glad to hear we were able to assist you with a refund. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com
- The Fellow Team
We're sorry to hear about your experience with your Stagg EKG Electric Kettle. The smell emitting from the Kettle is the initial degassing of components. Due to them being so new, it is normal and will fade with time. We're glad to hear we were able to assist you with a refund. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com
- The Fellow Team
Written by a customer while visiting Fellow
Customer Rating
1
The kettle unable to sense the base.. It is at base but it doesnt heat up or do anything.
on December 31, 2024
Posted by: Karl
The kettle unable to sense the base.. It is on the base but it doesnt heat up or do anything unlike my other kettle.. Hope this is just a defective one and does not happen often. I like the design but hopefully there is a quality control with these product…
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 13, 2025
Hi there,
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
2
Looks good, but screen stopped working immediately.
on April 14, 2025
Posted by: Matthew
The product is great, looks good, feels nice in the hand, easy to use, however the little display screen broke on the second day of use (after only two uses), and I am still waiting on customer care to get back to me to rectify the situation. Unfortunately, with the screen out of service there is no way to know the temperature settings and since the screen breaking seems like a common issue when doing a quick search, it would be nice if they incorporated temperature control into their app (which currently is just used to register and update product).
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
4
Great at its core, but less smart than competition
on June 1, 2025
Posted by: lytefast
Aesthetically it's very pleasing on our countertop. The build quality is also top notch. It achieves the features stated.
Cons: I'm underwhelmed by the fact that the app is only used to update the kettle firmalware, and doesn't allow you to set schedules like other cheaper competitors, or even other smart features.
I would recommend this to a friend!
Written by a customer while visiting Fellow