Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte Black w/ Walnut
Average customer rating
4.5
(1,693 Reviews)
Rating breakdown 1,693 reviews
5 Stars
1,281
4 Stars
204
3 Stars
90
2 Stars
58
1 Star
60
91%of customers recommend this product.
(
498 out of
550)
Customer Reviews for Fellow - Stagg EKG Pro - Matte Black w/ Walnut
Customer Rating
1
Unsystematized app , doesn't update
on June 14, 2024
Posted by: helen
I had a hard time registering at first. It kept saying invalid because the serial number was not the one attached to the kettle.
Unsystematized app, and then the wifi doesn't work, and they call it pro and sell it for a high price..
What kind of firmware update takes more than 3 days.. It doesn't even update. I will never buy a product from here again.
Written by a customer while visiting Fellow
Customer Rating
5
Very sheik and elegant
on July 29, 2024
Posted by: Jitter Juice Addict
So far, so good! I'm definitely in my coffee snob era, so I'm enjoying all the different brew methods. There was a bit of a learning curve, but if you READ the directions, you'll be fine. I wish I could have one in every colour!
I hope Fellow updates their app to allow scheduling more than just one day.
I love that the product was created by Engineers in the U.S.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Superb performance
on August 2, 2024
Posted by: WR
Being an engineer with extensive automatic control expertise, I have learned to appreciate the effective and efficient temperature control functionalities in this product. It’s superb!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Great kettle, useless app
on August 11, 2024
Posted by: Jeff
Kettle works great, no complaints there. The app is completely worthless so far. When it does connect it won't update, now it won't connect at all. It would be five stars if it weren't for the dysfunctional app.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, August 19, 2024
Hi Jeff,
Thanks so much for sharing your experience with us! We really appreciate it. We'll definitely pass along your feedback to our product team, who are always eager to make our products even better. If you have any more ideas or feedback, please don't hesitate to reach out to us at hello@fellowproducts.com.
Best,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thanks so much for sharing your experience with us! We really appreciate it. We'll definitely pass along your feedback to our product team, who are always eager to make our products even better. If you have any more ideas or feedback, please don't hesitate to reach out to us at hello@fellowproducts.com.
Best,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Worth the Investment
on August 17, 2024
Posted by: RomanIsaac
The slow pour rate is exceptional even among gooseneck kettles, and it makes for excellent pourover. Also, since Fellow is U.S. based, I know this will work with the electrical system in my home.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Love it
on August 20, 2024
Posted by: keran
I love the design and the speed at which the water boils. My only criticism is that the color of the wood on the knob on the lid is darker than the light wood of the handle, just a little thing but nonetheless, it was very expensive, and I expected it to be perfect.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Great but really want Apple HomeKit integration
on October 21, 2024
Posted by: Simon
The good: Quality construction, design, feel in hand, rapidity with which it boils, good temperature maintenance, nice to schedule the kettle on for morning tea.
The disappointing: Updater App does not work reliably. Don’t know if the kettle actually updated. It appeared to do something but stuck in “Updating Soon”.
The missed opportunity: Apple HomeKit or Google Home integration so I can schedule with other things and turn on the kettle before I get home.
I do like this, but they could have made it so much better.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Overpriced, under-performing
on October 28, 2024
Posted by: Nick-knack
For the premium price it should have more features and higher build quality. The tip of the spout is literally razor sharp raw-cut metal; I'm surprised this wasn't rounded off. I was disappointed to see how poor it is at maintaining the correct time; I have to reset the time every week to keep it anywhere near correct. The highest volume setting for the ready chime is too low to be heard more than a few feet away and then only in a silent room. Finally the feature allowing you to set a time for your water to be hot and ready for you is inadequately described; there's no explanation regarding whether there's a safety so that the kettle won't melt down and start a fire if it is accidentally left empty when the timer is set. Without knowing the answer to that question I'm unwilling to make a habit of using that feature. All in all, overpriced for what you get, and with too little attention to safety.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 30, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow