Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte Black w/ Walnut
Average customer rating
4.5
(1,546 Reviews)
Rating breakdown 1,546 reviews
5 Stars
1,153
4 Stars
188
3 Stars
88
2 Stars
57
1 Star
60
89%of customers recommend this product.
(
370 out of
417)
Customer Reviews for Fellow - Stagg EKG Pro - Matte Black w/ Walnut
Customer Rating
1
Disappointed
on September 6, 2024
Posted by: brian
Something I haven't seen mentioned, which is this kettle's biggest flaw: if you fill to the max line, a lot boiling water will spurt out of the holes in the lid, and this water must be cleaned up before you pour with the kettle, otherwise you risk burning yourself, damaging your scale, etc. I'm even concerned for the kettle's base, because water spills onto the power/temp dial. This also means that you end up with a significant amount of water less than you put in. For me, this has been an issue in making coffee in a french press.
As others have mentioned, this kettle pours slowly. It's good for pour over, but too frustrating for filling a french press or even a mug of tea.
It's nice looking, but for the price it's functionality should include filling to the max line without the possibility of being scalded or cleaning up a bunch of hot water.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 9, 2024
Hello Brian,
We regret to learn about your situation. A member of our Customer Experience team has contacted you through email to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about your situation. A member of our Customer Experience team has contacted you through email to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
1
Heavily Flawed
on March 20, 2023
Posted by: Craig D.
from US
If you like steam shooting out of the lid, along with boiling water that pools in the lid, and want to pay a ton of money, then this is for you!
Written by a customer while visiting Fellow
Customer Rating
2
Not what I expected; disappointed
on February 14, 2023
Posted by: Muneel Z.
from US
They talk about having an App for this kettle, but that’s a bit deceptive. It’s not an app to be able to operate the kettle…I thought I could start my kettle from the convenience of my bed using this app,. Turns out the app can only update firmware; why advertise it with such gusto if it’s not a real app.
If you want this kettle to be able to operate it remotely, it won’t.
I already had a fellow kettle, thought this was a version I could control, but this is not a smart kettle. I admit I’m to blame for not reading the fine print, but Fellow knew what they were doing.
Written by a customer while visiting Fellow
Customer Rating
1
I had to throw it
on July 18, 2023
Posted by: ABDULLAH S.
from SA
I had to throw it away as it is full of issues, never holding the temp and giving wrong temp readings!!
Written by a customer while visiting Fellow
Customer Rating
1
Marketing email harassment.
on October 28, 2024
Posted by: StopEmailingMePlease
I have unsubscribed 3 times from marketing emails yet they continue to ask for a review. That’s a good way to ensure a negative review. Please stop emailing me.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 30, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our marketing team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our marketing team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Works great, but smells a little like plastic as it heats
on April 22, 2024
Posted by: Seth
Verified Purchase:Yes
Works great, but smells a little like plastic as it heats. It’s the best operating pour-over kettle, but the VOCs don’t seem to go away.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
2
Pass on this one unless you want a decorative item.
on September 16, 2024
Posted by: Nate
Looks great, aside from the wood handle being much darker than the marketing photos. That's what you're paying for here. The knob is feels very cheap, and there is no app connectivity for temperature and scheduling. Scheduling is also very limited (once or daily). The description says it can OTA receive updates, but I don't see how.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Posted by: Paul
from Irvine, ca
Verified Purchase:Yes
You have to pour ver slowly out of the spout or else there is the risk of water spilling out. No well engineered.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow