Customer reviews from Fellow
Fellow - Stagg EKG Pro - Matte Black w/ Walnut
Average customer rating
4.5
(1,546 Reviews)
Rating breakdown 1,546 reviews
5 Stars
1,153
4 Stars
188
3 Stars
88
2 Stars
57
1 Star
60
89%of customers recommend this product.
(
370 out of
417)
Customer Reviews for Fellow - Stagg EKG Pro - Matte Black w/ Walnut
Customer Rating
3
Great kettle, coating flakes
on July 2, 2024
Posted by: Erin
The kettle functions well, the spout is very nice, it gives a good pour. There has Not so far after a little over a year of use been any kind of malfunction with the electronics. However, inside a year of daily use (heating water 1-3 times per day, sitting on the counter), the powder coating is flaking off of the green one. I don't know if this is a common issue or specific to this color, but I would hope for a bit better attention to detail in a premium presenting product when the coating on my water bottle holds up for the most part on falls to rocks and pavement.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, July 16, 2024
Hello Eridian,
We regret to learn about this situation. A member of our Customer Experience team sent you an email to assist in resolving this matter. We look forward to connecting with you and rectifying the situation!
Best regards,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about this situation. A member of our Customer Experience team sent you an email to assist in resolving this matter. We look forward to connecting with you and rectifying the situation!
Best regards,
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
perfect kettle
on July 4, 2024
Posted by: kw120
this kettle is wonderful! it pours perfectly allowing good control
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Great kettle, but slow pour for tea.
on July 9, 2024
Posted by: Daniel
It's so pretty but pours so slowly, not good for tea.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Good looking
on July 27, 2024
Posted by: Yang
Looks perfect and easy to use. The temperature control and hold is good.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Great electic kettle
on August 4, 2024
Posted by: hank
What I like best is how fast it heats water and that it isn't huge since I only make one cup of tea. What I wish was different is how fast the water flows from the spout. It's a little slow but really, a pretty minor issue.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Consistent and convenient
on August 24, 2024
Posted by: Matt
Beats holding an instant-read thermometer in your kettle just get that perfect brew!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
Uncomfortable to hold and cheap material
on September 6, 2024
Posted by: Going
I was so excited to receive this but was disappointed upon opening it. It felt rather cheap material-wise and the handle is super awkward—not at all ergonomic. You have to sort of twist your wrist in a weird way to hold onto it, or prop your thumb up on the stubby part while using the rest of your hand to hold onto the handle. As someone with tendonitis, I don’t recommend this kettle at all. It doesn’t feel like the design was well-thought out in terms of usage and comfort. It does look nice on the counter though. 😅
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 9, 2024
Hi,
Thank you for taking the time to share your experience. We'll be sure to share your feedback with our product team as they are always looking for ways to improve our products. If you have any additional feature requests or feedback, feel free to send them our way by contacting us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for taking the time to share your experience. We'll be sure to share your feedback with our product team as they are always looking for ways to improve our products. If you have any additional feature requests or feedback, feel free to send them our way by contacting us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Feel great, pours great
on September 10, 2024
Posted by: konstk1
My favorite thing is how comfortable it feels in my hand. The pour is slow and consistent.
I would recommend this to a friend!
Written by a customer while visiting Fellow