Customer reviews from babybrezza.com
Baby Brezza - SuperFast Sterilizer Dryer - White/Black
Average customer rating
4.2
(646 Reviews)
Rating breakdown 646 reviews
5 Stars
406
4 Stars
112
3 Stars
48
2 Stars
34
1 Star
46
57%of customers recommend this product.
(
26 out of
46)
Customer Reviews for Baby Brezza - SuperFast Sterilizer Dryer - White/Black
Customer Rating
5
Amazing Product! Get It!
on October 26, 2023
Posted by: KBoone
from Dallas, TX
It does exactly what it says and sterilizes and drys bottles and pump parts super fast! I'm able to put in multiple bottles and pump parts and it has saved me and my husband during our postpartum experience. I would definitely recommend this product if you're looking to save time and not have do any extra steps.
I would recommend this to a friend!
Written by a customer while visiting babybrezza.com
Customer Rating
1
Bad wiring potential fire hazard
on November 6, 2023
Posted by: Anthony C
After 3 weeks of use the unit started putting out a strong burning plastic smell. Turns out this model has a common problem with the wiring for the heat plate.
Response from babybrezza.comBy Baby Brezza Team, November 7, 2023
We are sorry to hear about the strong plastic smell. This is not the experience we want for our customers. Please reach out to our customer care team and we can work to replace the unit if you are under the 12 month standard warranty. We look forward to hearing from you and making it right.
Written by a customer while visiting babybrezza.com
Customer Rating
3
good product
on November 6, 2023
Posted by: Jose angel R
It only worked for me for a month I expected more from the product even though it was very good when it was released
Response from babybrezza.comBy Baby Brezza Team, November 7, 2023
Thank you for contacting us. We sincerely apologize for any inconvenience you experienced with our Superfast sterilizer dryer. Please contact our customer care team as all of our products come with a 12 month warranty. If we cannot help fix and troubleshoot the problem, we will gladly replace it for you. We hope to rectify this experience and look forward to hearing from you soon.
Written by a customer while visiting babybrezza.com
Customer Rating
1
Stopped Working
on November 6, 2023
Posted by: Christopher F
Randomly shut off and won't power back on after a month of use
Response from babybrezza.comBy Baby Brezza Team, November 7, 2023
We are sorry to hear that you are experiencing an issue with our superfast sterilizer dryer. That is not the experience we want for our customers. Please contact our customer care team, and we can work with you to troubleshoot or replace your item. All of our products come with a standard 12 month warranty and can replace your unit if it's not working properly. We look forward to hearing from you soon.
Written by a customer while visiting babybrezza.com
Customer Rating
4
Ours broke but we got a replacement
on November 8, 2023
Posted by: Kaitlyn M
Great machine! Maybe we had a faulty one that stopped working but it's nice that we got a replacement.
Response from babybrezza.comBy Baby Brezza Team, November 9, 2023
Thank you for your honest review. We stand behind all our products and if you're within warranty and we can't repair it, we will certainly replace your machine. We are sorry that the first one stopped working for you. If you require any assistance, please don't hesitate to contact us.
Written by a customer while visiting babybrezza.com
Customer Rating
4
Super fast sterilizer/dryer
on November 9, 2023
Posted by: Morgan T
This product dries all my bottle and pump parts effectively. It is a little expensive however when it comes to ensuring all my things are dried well and clean I was will to spend the money.
Response from babybrezza.comBy Baby Brezza Team, November 9, 2023
Thank you so much for your honest review.
Written by a customer while visiting babybrezza.com
Customer Rating
1
4 weeks postpartum and already got a fried wire
on November 9, 2023
Posted by: Joanna D
Filled out the form to activate warranty and got a page to review the product. Well, you wouldn't be getting this review had the thing not randomly smell like burnt rubber this afternoon. Husband descaled it, noticed it's not working/sterilizing at all, cleaned it out, flipped it over and saw through the bottom vents that one of the wires are fried. Maybe we should have gotten the cheaper one if we knew it was only going to last a month lol.
Response from babybrezza.comBy Baby Brezza Team, November 10, 2023
We're truly sorry to hear about the issues you've encountered with our Superfast Sterilizer Dryer. Your experience is certainly not reflective of the quality and durability we strive to deliver.
This is certainly not the experience we want for our customers, and we understand your frustration. To address this issue promptly, we kindly ask you to reach out to our Customer Support team to set up a warranty claim. We stand behind our products with our 12 month warranty and can quickly replace your machine.
We genuinely apologize for any inconvenience this has caused you. Rest assured, we take product issues seriously, and we are committed to ensuring your satisfaction. We look forward to hearing from you soon.
This is certainly not the experience we want for our customers, and we understand your frustration. To address this issue promptly, we kindly ask you to reach out to our Customer Support team to set up a warranty claim. We stand behind our products with our 12 month warranty and can quickly replace your machine.
We genuinely apologize for any inconvenience this has caused you. Rest assured, we take product issues seriously, and we are committed to ensuring your satisfaction. We look forward to hearing from you soon.
Written by a customer while visiting babybrezza.com
Customer Rating
5
Baby Brezza Superfast Sterilizer-Dryer
on November 10, 2023
Posted by: Faith G
Machine works like a charm! Our water is awful here so this thing is a dream.
Written by a customer while visiting babybrezza.com