Formula isn't mixing accurately. My baby drank watered down formula.
Response from babybrezza.comBy Baby Brezza Team, November 16, 2023
Accurate formula preparation is crucial, and we take this matter seriously. To address this, we recommend checking the following:
Formula Setting: Ensure that the formula setting on the machine corresponds correctly to the formula you're using.
Powder Level: Formula should be above the min line inside the powder container.
Machine Cleaning: Regularly clean the machine as per the user manual instructions to prevent any residue affecting the formula's consistency.
If the problem persists, please reach out to our Customer Care Team at customer.care@babybrezza.com or call our helpline. We stand behind our products and are committed to ensuring your satisfaction.
if you were able to make coffee, you're able to do this with almost not having to read any of the directions which I do highly recommend you do so anyways, but this is the greatest thing since sliced bread and I love you whoever made this! thank you for making parenting a little more easier
Response from babybrezza.comBy Baby Brezza Team, November 16, 2023
Thank you for your kind review. And yes, we do recommend that everyone read the directions/instruction manual.
It keeps saying the top is off. I have tried everything. I otherwise love it but have a newborn and now haven't been able to use it for 2 days.
Response from babybrezza.comBy Baby Brezza Team, November 13, 2023
Hi,
It sounds like the little bracket that depresses the sensor on the machine may have broken. We recommend you contact our Customer Care team and we can work with you to determine the next steps.