Customer Reviews for Baby Brezza - Formula Pro Mini - White/Black
Customer Rating
3
Powder Container Lid
on June 20, 2024
Posted by: Brendan H
The plastic notch on the underside of the powder container lid broke, this small plastic piece that clicks into the unit to ensure the lid is closed now can cannot register that it is in fact closed. Along with not being able to dispense formula we now have to throw away half a container of formula powder because we cannot ensure that the choking hazard size piece of plastic is not in the powder. An extremely small piece of plastic is has completely rendered this machine useless and cost us money in useable formula powder.
Response from babybrezza.comBy Baby Brezza Team, June 24, 2024
I'm really sorry to hear about the issue you're having with the Formula Pro Mini. It's frustrating when such a small part can cause such a big problem. This shouldn't be happening, and I apologize for any inconvenience this has caused. Please contact our customer service team right away so we can assist you with a replacement lid. Your satisfaction is important to us, and we want to make sure you can continue to use our product without any issues.
We are enjoying the ease of the machine so far. We have only had it a day. I would've gave 5 stars but I hate that you have to buy another piece for taller bottles
It's very easy to use, easy to clean. I originally thought I would stick to liquid formula but turned out this dispenser made everything easy so I don't bother warm the liquid formula